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Alerts Open Fullscreen video

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New Neighbor

Re: Alerts Open Fullscreen video



Reading this topic makes me realise the Ring Bell was the wrong choice a year ago.
Great marketing...yes.... but no decent support.
People are begging for solutions, not for a minor issue, but for many THE major reason why they bought the Ring doorbell : Seeing asap who is on your frontdoor. Explaining this is no rocket science. (For people who want to listen)
After 7 months of customer ignorence I found on this topic, I cannot add anything new to this topic other than I asked a new ( not Ring) doorbell under the Christmas tree. It Will not be a Ring ...
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New Neighbor

Re: Alerts Open Fullscreen video

the fact ring doesnt have a dedicated monitor that would allow for instant live view when the doorbell is pressed is madness.

 

the fact that we have to make our own solutions using overly expensive, overly spec'ed tablets and mobile devices to get a basic feature that $50 video doorbells from amazon have is madness

 

the fact that ring finally released a feature only to remove it is abolute madness.

 

the fact tht ring cant understand why this is a pretty important feature request, requested by so many of their customers is beyond belief

 

 

RING: simply allow automatic live view full screen when the doorbell is pressed. this shouldnt be difficult! 

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New Neighbor

Re: Alerts Open Fullscreen video

Just got my Ring pro today, wire connected, app installed. Try it out, no full screen alert? Look for solutions on the internet. Found the forum, and found out, this feature is GONE! WTH! This feature is the only reason I am buying this product. Now I am thinking of return it now. Can I?
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New Neighbor

Re: Alerts Open Fullscreen video

I know how you feel, I was incredibly frustrated for months when they broke this function (it used to work just fine) but refused to admit it.  I even ended up returning Ring cameras I'd bought but I'd had the doorbells too long for a refund.  They have finally fixed this issue however (at least with the iOS app) but I won't be buying any more Ring products.  Here's how to activate the feature:

 

Be sure you update your app, then on the home page of the app, tap the elipsis "..." in the top right corner of the device you want to pop up full screen, tap Settings, Device Settings, Alert Settings, Notification Preferences and turn off (yes, off) In-App Notifications.  This will then show alerts full screen, but only when you are in the app.

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New Neighbor

Re: Alerts Open Fullscreen video

This is not a fix.
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New Neighbor

Re: Alerts Open Fullscreen video

Hi spiff

Thanks for your reply, Unfortunately this doesn’t work. What it does do is open up live view but not in full screen. You have to press another button to open it in proper full screen (square on the right hand side)

It used to work on older versions before they introduced the live view and history screen.

This really shouldn’t be difficult for Ring to sort out. It’s clearly a customer requirement
New Neighbor

Re: Alerts Open Fullscreen video

Oh I see what you mean.  You're right that it used to open full screen and now only half-way.  I wonder if they do any user testing before rolling out these changes or they just do it without feedback.  They certainly don't seem at all responsive to these discussions in their own forums so I'd be quite surprised to hear that they ask for feedback from actual users before forcing changes on them.