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Alerts Open Fullscreen video

Community Moderator

Re: Alerts Open Fullscreen video

Hello @TechGuy42, it would best for you to connect with our support team. They are available 24/7 and would be happy to take a further look into this for you, you can reach them at 800-656-1918. 

 

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New Neighbor II

Re: Alerts Open Fullscreen video

Has anyone made any progress with this? Support was clueless about this issue

New Neighbor

Re: Alerts Open Fullscreen video

There may be some confusion here... maybe we can confirm agree that not all device models have the same options.

 

iOS app version 5.15.0

 

On the Settings screen for an installed Ring Device the small cog in the top right displays either ’‘General Setting” or ”Device settings” depending on the model. This would seem to be inconsistent.

 

For models where:

- “Device Settings” are shown, there is a ‘Notifications Open full screen video’ toggle.

- “General Settings” are shown,  there is no toggle and nowhere to set it?

 

note: the ‘Notifications Open full screen video’ setting seems to be Global, not for an individual Ring device, and is set for each monitoring phone/tablet.

 

 

 

 

New Neighbor II

Re: Alerts Open Fullscreen video

Latest update on ios to 5.15.1 has not fixed the issue. 

 

The feature is there on my android, and always has been on my ios until the update that started this thread

New Neighbor II

Re: Alerts Open Fullscreen video

Nearly a month later and this issue is not resolved for ring spotlight cam wired on iOS, but the same camera this feature works on android 

New Neighbor II

Re: Alerts Open Fullscreen video

Just updated iOS app to version 5.16.0 and have the new setting flow that has been described here but this setting is still missing on my iPad for my wired spotlight cam

Community Manager

Re: Alerts Open Fullscreen video

Hey @TechGuy42 , thanks for the update on this! I see your screen shots do show the proper menu flow, please try the following to access the fullscreen toggle: Tap device (Spotlight Cam) > Tap "device settings" Tile on the Spotlight Cam page in the App > Tap "Alert Settings" > Tap "Notification Preferences" > "In-App Notifications" should appear with a toggle. This toggle will control the full screen notifications.



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New Neighbor II

Re: Alerts Open Fullscreen video

Thank you for getting back Marley, please see attached, unfortunately the toggle is not where you described or in any sub menu that I can find.

 

Please note: the latest android update (3.16.0) has now also removed the toggle for my android. I have already tried reinstalling the app, as well as contacting support to which i was informed that there is no intentions on repairing this in the near future. 


Community Manager

Re: Alerts Open Fullscreen video

You've found it @TechGuy42 , that is the very toggle you are looking for. The wording for the toggle changed, so it may look new, but rest assure that toggle will control full screen notification. Please see @Riley_Ring's previous explanation  here.  If toggled on, you will get a banner in the app that you can choose to click on. If toggled off, events will open a full screen live stream automatically when you are in the app. Hope this helps!






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New Neighbor II

Re: Alerts Open Fullscreen video


@Marley_Ring wrote:

You've found it @TechGuy42 , that is the very toggle you are looking for. The wording for the toggle changed, so it may look new, but rest assure that toggle will control full screen notification. Please see @Riley_Ring's previous explanation  here.  If toggled on, you will get a banner in the app that you can choose to click on. If toggled off, events will open a full screen live stream automatically when you are in the app. Hope this helps!





This does not help and is not at all a solution to the problem this thread was started over and by how many different users chimed in Im clearly not the only one upset its missing. How is this so difficult for yall to understand? The toggle, “alerts open full screen video” would automatically wake my device with the video feed live and open. This is incredibly important because these cameras cannot be connected to a stand alone monitor, so the only option is to keep a tablet or phone with the mentioned toggle on to automatically launch full screen videos upon motion alerts. This was an incredibly useful feature and it is quite upsetting for yall to remove it for no reason but to add insult to injury you think its okay. If certain users do not with to have full screen video automatically open then they had the option to turn that off. Yall dont have to go take the feature away from those who use it. Y’all need to step up your customer service, or rather lack there of... the longer i own this the less likely im becoming from recommending this to anyone.