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Activity Event History on ring.com versus in the Ring app

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New Neighbor

Re: Activity Event History on ring.com versus in the Ring app

I'm experiencing the same issue - only 2 days worth of videos can be seen online and 30 days worth are available in the app (which according to the plan description I should be seeing 60 days but that's another matter)

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New Neighbor

Re: Activity Event History on ring.com versus in the Ring app

OK, so on Chrome I see 2 days no matter how far I zoom out but on Firefox I see 12 days worth of activity on Ring.com.  Still not 30 or 60 days as expected.  Microsoft Edge browser also gives me only 12 days.  Something is definitely broken.

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New Neighbor

Re: Activity Event History on ring.com versus in the Ring app

I sent a message in another discussion indicating I'm having the same problem. Getting pretty frustrated because we need to see some history. On ring.com I can only see a couple of days worth of video- not the 60 days stated when I started my Pro plan. I've tried using Edge and Chrome. My subscription is not lapsed. 

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New Neighbor

Re: Activity Event History on ring.com versus in the Ring app

I am having the same issues on Chrome.  Firefox seems to let me see all videos if I zoom out far enough.   Also, when using the app, it would be great to not have to scroll down after each view of a video! 

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New Neighbor

Re: Activity Event History on ring.com versus in the Ring app

I too can't see my activity history using Safari. It only shows me 3 on the history page. Also please fix the app, so when I scroll down on my history and tap on a video, it sends me back to today's events. I need to find some footage for a neighbor and it's extremely frustrating and time consuming having to scroll back down EVERYTIME!
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New Neighbor

Re: Activity Event History on ring.com versus in the Ring app

The online web application is not as promoted. With the 4th of July celebration there was a lot of activity that can not be seen via the app due to limitted history viewing. Currently I only see back 3-4 hours. This really limits the expansion of ring's systems for me.

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Community Manager

Re: Activity Event History on ring.com versus in the Ring app

Hey neighbors! We recently made some changes to the Ring.com website and how you view your activity history after receiving your feedback. Please check it out and let us know what you think! Smiley Happy  



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