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Activity Event History on ring.com versus in the Ring app

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New Neighbor III

Activity Event History on ring.com versus in the Ring app

I am using the Ring Doorbell Pro and have an annual subscription.
If I set the Activity/Event History filter to "Missed Ring", I only see 1 event on ring.com from 2 days ago, but I see many events in my Ring app, going back almost 60 days.

Why the discrepancy?

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Manager

Re: Activity Event History on ring.com versus in the Ring app

@Natey Thank you! I've passed this all onto the team as they investigate this. I will update you when I have more information on this situation. Other neighbors, please feel free to chime in and provide the same information as @Natey as so this can help the team in their investigation! 

 

For now, I have accepted this post as a solution. While we are aware of this concern and as the team continues to investigate, this is a helpful way for other neighbors that come into this thread to share in depth information and examples as to what happens so we can pass it along to the appropriate teams. We appreciate your patience and will continue to update this thread with more information. Thank you.



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12 REPLIES 12
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Community Manager

Re: Activity Event History on ring.com versus in the Ring app

Hi @Natey. Thank you for bringing this to our attention! I've been in touch with the appropriate teams who can look into this further, and just need a bit more information from you. I know you stated that you see more history on the Ring app, but is this the same on other devices with the Ring app (not logged into the website, but on a Windows 10 app or Mac app)?

 

Additionally, when you are on your web browser, as you zoomed in so that it's cutting off your entire history? You can double check on this by zooming out even more than 100%, down to 70%, and seeing if more history loads for you. Third option to try is another browser, so if you're using Google Chrome, try Firefox, or anything other than what you normally do. Let me know how it behaves on each platform if it differs.

 

Lastly, could you get a screenshot of how the history looks on both interface? For example, a screenshot from your app, and one from the website, showing this discrepancy. With that screenshot, please let me know what browser you are on, the browser's version, the type of computer you're using (Windows, Mac, etc.) and the computer's OS version. The browser info can typically be found in a menu under "About (browsername)". OS info can typically be found in a menu "About (devicebrand)". This is information our team is looking for so we can look into this more! Hope to hear back from you soon. Smiley Happy 



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New Neighbor III

Re: Activity Event History on ring.com versus in the Ring app

Today 3/12/2020, I see zero Missed Ring events on ring.com but multiple in my Android app.

Screenshots attached.

 

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New Neighbor III

Re: Activity Event History on ring.com versus in the Ring app

And from my Windows Desktop app: (attached)

Previous posting only allows 2 file attachments.

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Community Manager

Re: Activity Event History on ring.com versus in the Ring app

Thank you @Natey. These screenshots are very helpful for our teams that look into this. In addition, please let me know what browser you are on (for when you were viewing it on ring.com in your first screenshot), the browser's version, and the Window computer's OS version. The browser info can typically be found in a menu under "About (browsername)". OS info can typically be found in a menu "About (devicebrand)". 

 

Also do you have any other browsers you could you try this on and see if the same results happen? 



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New Neighbor III

Re: Activity Event History on ring.com versus in the Ring app

Desktop: Windows 10 Pro v1909, Firefox 73, Chrome 80

Phone: Android 8.0, Chrome 80

 

I doubt it's a browser issue.

Can some other user verify if they are missing Missed Ring events on ring.com too?

 

Highlighted
Community Manager

Re: Activity Event History on ring.com versus in the Ring app

@Natey Thank you! I've passed this all onto the team as they investigate this. I will update you when I have more information on this situation. Other neighbors, please feel free to chime in and provide the same information as @Natey as so this can help the team in their investigation! 

 

For now, I have accepted this post as a solution. While we are aware of this concern and as the team continues to investigate, this is a helpful way for other neighbors that come into this thread to share in depth information and examples as to what happens so we can pass it along to the appropriate teams. We appreciate your patience and will continue to update this thread with more information. Thank you.



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.

View solution in original post

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New Neighbor

Re: Activity Event History on ring.com versus in the Ring app

Hi, I am experiencing the same issues. I only see a few days of history on the PC however the APP on the phone dates back for 60 days. I need to be able to download the month of April for all activities toi assist Police in an investigation.

Would you please assit me to do this

Thank you.

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New Neighbor

Re: Activity Event History on ring.com versus in the Ring app

Activity History on Desktop is useless as the video takes full screen, you will have to zoom out to scroll older dates

 

Activity History on App is also useless as you scroll to older date, view and then you come back you have to scroll again

 

Effectively the paid product when I try to use is pathetic. Looks like there are other with similar problem.

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New Neighbor

Re: Activity Event History on ring.com versus in the Ring app

Same issue here. It does not seem like Ring is paying much attention, even though I am paying them for the service. I had a service tech claim that he did work at my house on March 12th. The website only shows 3 or 4 days and to scroll through the app, then quess what the alarm was, and if it is the wrong one, have to scroll from the start again is frustrating. IT IS NOT MY BROWSER! you are not showing the full history on the web site!