Hey @Stevetripper. Could you please link me this Help Article where you saw this or provide me a screenshot of this? This information is not correct, so I would like to get this updated for future neighbors if this is on a Ring facing article. Whenever there is a lapse in subscription, all previously recorded videos are removed and inaccessible. Getting a subscription after a lapse will not restore these videos. Please let me know where you got this information, and happy to have cleared this up for you!
@Stevetripper I greatly appreciate that direct link! I went ahead and got in touch with the appropriate teams who got this addressed and fixed for us to reflect the accurate information. Thank you again for this callout, and feel free to let us know of anything else in the future, but I'm sure it shouldn't happen!