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Access to videos before subscription

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New Neighbor

Access to videos before subscription

Hi. I just signed up for subscription to store and access videos. How do I access a video incident prior to start of subscription? From the online help info on ring website it says I can do this.

“ Note: If you do not have a Ring Protect Plan, recordings will not be stored. Purchase of a Ring protect Plan will give you access to recordings from before the plan takes effect. ”

Thanks.
3 REPLIES 3
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Community Manager

Re: Access to videos before subscription

Hey @Stevetripper. Could you please link me this Help Article where you saw this or provide me a screenshot of this? This information is not correct, so I would like to get this updated for future neighbors if this is on a Ring facing article. Whenever there is a lapse in subscription, all previously recorded videos are removed and inaccessible. Getting a subscription after a lapse will not restore these videos. Please let me know where you got this information, and happy to have cleared this up for you! 



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New Neighbor

Re: Access to videos before subscription

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Community Manager

Re: Access to videos before subscription

@Stevetripper  I greatly appreciate that direct link! I went ahead and got in touch with the appropriate teams who got this addressed and fixed for us to reflect the accurate information. Thank you again for this callout, and feel free to let us know of anything else in the future, but I'm sure it shouldn't happen! Cat Wink



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