A second push on the Ring Pro does not make the chime ring a second time

Agreed. The ability to re-ring the doorbell within a shorter timeframe needs to be addressed and QUICKLY!!

13 Likes

Ah well, I sent mine back and I have my old doorbell connected again.

I thought if they can’t get the normal doorbell function to work, what about the advanced stuff then?

4 Likes

I am experiencing the same issue.

It seems once there has been motion detected, then for a following period of time when trying to press the doorbell button - the doorbell will not chime and there is also no notification that ‘someone is at the door’.

I only want a notification when the button is pressed. Is this issue being looked into by the Ring team? Perhaps can the pressing of the button be given a greater priority notification than motion activity?

6 Likes

I think this is a capital issue with the Ring Video doorbell. Nobody will wait 10 seconds to ring again. They’ll just assume it’s a normal ring-when-pressed doorbell. Mine is hooked up with the Ring Chime gen 2 and it will ring just once, nothing happens when the doorbell is rung again within that 10 something seconds.

THIS NEEDS TO BE ADDRESSED.

9 Likes

Perhaps this is the problem i am experiencing too…

When motion is detected at my front door i get a notification but when the doorbell is pushed a few seconds later i get no notification about this and the Ring Chime doesnt sound.

3 Likes

Hi

When motion is detected at my front door i get a notification but when the doorbell is pushed a few seconds later i get no notification about this and the Ring Chime doesnt sound.

If no motion is detected prior to pushing the doorbell notifications and Chime works fine.

What could be the problem?

2 Likes

Hi GiffelDK

That does sound to be the same issue I was having. Unfortunately I didn’t find a solution. I was really frustrated and I decided to get a newer Ring Doorbell 2. I’m enjoying the Doorbell 2 and I am not having the same issue.

The only issue I now have is I have a broken Ring in my cupboard and had to pay 2 times for the pro subscription as the original subscription did not carry over to the new device I replaced shortly after buying the first. I would expect it to carry over.

3 Likes

Okay maybe it can’t record while streaming but it should AT LEAST ring the doorbell everytime the button is pressed. After all that is the function of a doorbell isn’t it???

2 Likes

Hi Paul_S

Too bad you didnt find a solution, mine is the Doorbell 3.

1 Like

Hi @GiffelDK! When a motion is detected and your Doorbell is rung, both should trigger a notification. Depending on the timing, the Chime should also sound for the motion, and then should sound for the button push ring. If they both happened instantaneously, it is possible that the Chime only plays one of the sounds, but otherwise should play both, if linked for both sounds. When reviewing the event in the Ring app, in this scenario, it will often show as a ring event.

The best first step here will be to check wifi signal strength for all devices. Please ensure the Chime is strategically placed for an efficient connection between the router and Doorbell. Check out our Community post about RSSI for tips on optimizing this signal strength. I recommend also checking on motion and Chime settings. I hope this helps! :slight_smile:

Hi

my chime is setup to notify me only when the doorbell is pushed.
When someone comes to my house motion is detected and i get a notification on my phone, then when the doorbell is pushed a few seconds later nothing happens, no chime, no notification and it does not show up in history, only the motion does.

My wifi signal is very good, full signal.

Could it have something to do with the doorbell recording the motion it detected and therefore beeing busy when it is pressed?

2 Likes

Hey neighbors! The intended functionality is as follows:

For powered Doorbells (Doorbell Pro/ Elite), two rings cannot be triggered within the same event. Once the button is pressed, your Doorbell will be focused on operating the recording/ video, audio, notification, chime kit, and powering these events. A motion triggered with a ring (button push) following right after, will also not trigger the ring event/ chime kit right away. It may take several moments after a motion, before the Doorbell is ready to also carry out a ring event, but it is possible to receive both as long as power and network connection is optimal.

For battery powered Doorbell models, two rings still cannot be triggered back to back/ simultaneously, within the same event. A motion followed by a ring (button push), however, can both be triggered for notifications in your Ring app and chime. This will depend on network and mobile device connection variables.

Additionally, if a successful ring occurs during a motion event, it is likely that this event will show as a “ring” in your event history. I hope this helps! :slight_smile:

1 Like

How does this help?
A second press within the minute doesn’t ring the doorbell.
Issue not resolved.
Standard doorbell functionality.

4 Likes

How about the old and orignal chime. If I keep it connected to the Ring Doorbell PRO, will it ring multiple times if we push the button multiple times ?

I just received my Doorbell 2 and am having the same issue.

Worse, it seems that the standard Ring whipping boy is “check your wifi”; mine AND the Chime are essentially installed next to the router.

Why haven’t the Developers already figured out "oh, perhaps multiples - ring 2, 3, 4…to some maximum)? A simple looping…sheesh…

1 Like

“For battery powered Doorbell models, two rings still cannot be triggered back to back/ simultaneously, within the same event. A motion followed by a ring (button push), however, can both be triggered for notifications in your Ring app and chime. This will depend on network and mobile device connection variables.”

The keyword there for me is CAN. I have had multiple occurrences now where a motion followed by a button press doesn’t record the button press. It doesn’t notify through the app, and it doesn’t subsequently file the motion as a button press event. This is the number one thing a doorbell has to do and it’s failing to do it. Yes WiFi strength is good enough at the time as I immediately get the motion notification. You can hear the bell chime from the button side, so a visitor would assume it’s alerted me. This is with a doorbell 3. This needs to be addressed in a firmware update.

I am so happy with my oldfashioned doorbell.
When people push the button, the ringer rings inside the house.
Every time!!!

3 Likes

I have the same problem with my doorbell pro. I thought something is wrong with my doorbell. Now I know everybody has the same problem. Seems like it is a design defect. Commonly, nobody will wait for so long for the second press. My friend has a nest doorbell. I tested on his on purpose. His doorbell doesn’t have this problem at all. Really suggest a firmware update to fix this issue.

3 Likes

Wow. A doorbell that doesn’t ring when the button is pressed a second time - 55 seconds after the first press. It’s not fit for purpose.

This is a fundamental flaw, which I’m experiencing with my newly installed doorbell pro. It’s a very poor quality doorbell isn’t it? I was expecting to find a solution to the problems, not the unsatisfactory explanation found on this thread.

Perhaps some money should be diverted from the lavish marketing budget to design, implementation and problem solving.

How about that firmware update someone else mentioned? Hardware good enough? Software developers good enough? Top priority please.

2 Likes

I’m having the SAME issue. I’ve spent many, frustrating hours trying to figure out what I did wrong… after reading all of this, looks like the issue is with Ring. PLEASE fix this Ring! Seems like it’s just a programming issue that could be resolved in a simple update. I love my Ring system, but this is a HUGE issue. The ring alerts need to go out EVERY time the doorbell button is pressed. Period. Even if it’s pressed 10 times in 10 seconds… there should be ten different bell rings on the chime at least.

Also a lot of times my doorbell picks up the motion of someone walking up to the door, but once they actually get up to the doorbell and press the button, it doesn’t send out any alert because it’s already busy recording the motion event. Doorbell button rings should be going out no matter what the camera is busy doing.

My doorbell is at RSSI - 55… to my understanding, that’s a pretty good signal strength? My doorbell pro is connected to my WiFi router about six feet away in the entryway.

PLEASE FIX THIS RING!!! Or at least add this as an option in the settings!

THANK YOU!!!

1 Like