With the first level, we walked through adding the doorbell to the Ring app three times to verify that it was not asking for the network password. I was then transferred to level 2 and we uninstalled the Ring app and re-installed it. Then we checked security on the router and changed the 2.4 GHz network from WPA2/WPA to WPA. Since I was, at that point, having trouble with both networks we attempted to connect on the 5 GHz and were successful. Then we attempted to connect to the 2.4 GHz and were successful, even though the app said it failed due to password. Both techs were amazed that I’ve been running this on 5 GHz for so many months.
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