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floodlight cam: lights do not turn on in response to motion detection

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New Neighbor

floodlight cam: lights do not turn on in response to motion detection

Hi,

 

We purchased two floodlight cams that i just installed today. Granted, I've not delved deep into it, but I can't seem to get the lights to come on in response to motion detection on one of them.

I've fiddled with the light settings (motion zones) that made no difference. I've changed motion detection zones for video recording, which did not fix the issue as well.

The lights come on just fine when i hit the toggle in the app.

 

Help?

 

1 REPLY 1
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Community Manager

Re: floodlight cam: lights do not turn on in response to motion detection

Hey @uraberg. I'm not too sure why this is happening in relation to your motion detection recordings, but it turns on just fine when manually toggled in the app. Could you please give our support team a call at one of the numbers available here? We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. They can take a deeper look into this for you, so please let me know what they end up doing for you! 



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