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Water damage of Solar Floodlight after rains

New Neighbor

Water damage of Solar Floodlight after rains

My ring solar floodlight stopped working. Upon inspection and dismounting it my husband could hear water. He disassemble the device and it was filled up with water. The battery, battery bay and all the electrical terminals are rusted. It is obvious the gasket ring wasn't protecting the equipment because it allowed rain water in. Please advice on what to do? We are drying the whole thing... Anyone with the same problem please advice.
Community Manager

Re: Water damage of Solar Floodlight after rains

Hey @Yamaelis. In a situation like this, I would recommend reaching out to our support team. They can determine if the device is within warranty, and process a replacement for water damage if it is. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 

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