Hi @k_storch. It sounds like you’ve tried a few different approaches to charging it, so there’s not much else I would suggest. It might be best to contact our support team for this concern. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to report back with the information our support team gives you.