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So excited to try Ring Lighting when it hits the market!!

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New Neighbor II

Re: So excited to try Ring Lighting when it hits the market!!

Amazon has not got the email.  My Order still claims, "Release date: Wednesday, April 17, 2019".

New Neighbor II

Re: So excited to try Ring Lighting when it hits the market!!

I google searched ... and no news about the delay?!?!  I did see Ring's product page updated to, "Ships May 15th, 2019 to the continental US ", but it is still not allowing Pre-Orders.

 

Oh ... and Amazon just updated their website to May 15th ... but they have not notified me yet?!?!  Pretty poor Customer Service   Smiley Sad

New Neighbor

Re: So excited to try Ring Lighting when it hits the market!!

There is obviously a reason for the delay. I would rather they send a finished fine tuned product then something early with a bunch of problems that makes zero sense .

My iPhone was delayed too as well as handfuls of other products. Doesn’t bug me one bit. The email clearly said if you can’t wait they will gladly refund you .

I’m patient I’ll wait for something that works good.
New Neighbor II

Re: So excited to try Ring Lighting when it hits the market!!

This morning, on the day of release (LOL), I finally got an email from Amazon saying they will be delayed.  This is Ring's second delay.  I am sure they have a good reason, but I can not find it anywhere.  Besides here, I see no mention of this delay on the Internet?!?!

 

I never pre-order.  I am not someone who needs to have the first one.  I prefer to read user reviews.  I pre-ordered this, because Home Depot sends me free things to review, and they had sent me a 12V landscape light.  I do not have a landscape transformer.  So, I had to buy one ... and why not get a smart one?

 

I can not wait any longer.  I am going to cancel my Amazon order.

 

Love Ring's Customer Service, and the direction they seem headed ... wish it would have worked out. 

New Neighbor II

Re: So excited to try Ring Lighting when it hits the market!!

I can wait. I want them to get it right too... I have some projects going on at home that are just wrapping up so was hoping to get it this week so I could get the projects done, but I'm happy to wait for it to be right

Converted from Iris. Currently have a ring alarm, doorbell, wired spotlight cam, and waiting on the new ring lighting!
Community Moderator

Re: So excited to try Ring Lighting when it hits the market!!

Hi neighbors,

 

I wanted to make note here that we are opting to delay the 4/17 launch of Ring Smart Lighting so we can perfect our product and assure you, our neighbors, have the best experience possible as soon as you set them up. This time will help us ensure we bring new Ring devices to market when we are confident they will best empower Neighbors with an affordable, effective way to monitor and secure their homes.

 

Thank you for you patience and for sharing your thoughts here. We appreciate them all!

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New Neighbor II

Re: So excited to try Ring Lighting when it hits the market!!

I appreciate that ...   Some people want a brand new product to be perfect from day one.  I, on the other hand, expect brand new products to have teething pains.   I would not want to receive a device that had hardware problems, or safety problems,  that I would need to send back, but if it was a software/firmware/app problem, I would have preferred to receive it on promised delivery date and patiently waited for updates as I used my transformer.  

New Neighbor II

Re: So excited to try Ring Lighting when it hits the market!!

Thank you Riley for the updates!

Converted from Iris. Currently have a ring alarm, doorbell, wired spotlight cam, and waiting on the new ring lighting!
New Neighbor

Re: So excited to try Ring Lighting when it hits the market!!

@riley_ring if you need testers to make sure of that let me know Smiley Happy
I’m glad Ring decided that to make sure their customers get the best experience possible. I’ll rather wait than to get a rushed product that doesn’t work as expected.
New Neighbor

Re: So excited to try Ring Lighting when it hits the market!!

They were supposed to ship 4/17.  Anyone know the updated ship date??