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Smart lighting Floodlight wire will not connect to bridge

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New Neighbor

Smart lighting Floodlight wire will not connect to bridge

My wired floodlight is not connecting to the bridge.  

My bridge has a good WiFi connection. 

I was able to connect my cell phone Bluetooth to the floodlight and did the upgrade. 

But will not successfully connect to the bridge, in turn, setting up is not successful. 

I have been doing this at least half-hour for 3 days now and the result is a failure. 

The bridge, floodlight and my phone are all inches away from each other, with good WiFi reception. 

Thanks for help

Zaldy

5 REPLIES 5
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Community Manager

Re: Smart lighting Floodlight wire will not connect to bridge

Hi @Zaldy ! I saw your comment on the other post. Let us know if you were able to get your Floodlight Wired connected Smiley Happy 

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New Neighbor

Re: Smart lighting Floodlight wire will not connect to bridge

Hi @Jennifer_Ring

Thank you for replying. 

Yes, I was able to connect my wired floodlight to my bridge.

I have to reset my bridge and started from the beginning. 

Thank you

Zaldy

 

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New Neighbor

Re: Smart lighting Floodlight wire will not connect to bridge

I cannot connect my wired smart floodlight to bridge. Support could not help. Any help? The floodlight functions as a floodlight with motion detector. The app keeps telling me it cannot see the floodlight.
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New Neighbor

Re: Smart lighting Floodlight wire will not connect to bridge

Heg45

You may have to do a hard reset to your bridge. I forgot how to reset but you could check the ring site how to do it. If you are using android, there is another step you have to do. I forgot how to do that too but it is somewhere in this trend. I was able to pair my first wire floodlight with android, but the second wired floodlight I was not able to pair with android. Fortunately, my son has an apple that I've used to pair the second one. It is better to use an apple. 

 

Zaldy

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New Neighbor

Re: Smart lighting Floodlight wire will not connect to bridge

I do have an android. I had reset the bridge and the floodlight by turning the floodlight off and then on via the circuit breaker. I can't find anything about the android issue. Can you help with that? Where I can find it.