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Smart Light Bridge not functioning after first set up

Community Manager

Smart Light Bridge not functioning after first set up

Hi neighbors! Please check out https://status.ring.com/  for more information. I will continue to keep you updated. Thank you for your patience! 

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5 REPLIES 5
Community Manager

Re: Smart Light Bridge not functioning after first set up

@TheDogsCar monitor https://status.ring.com/ for live updates! 

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New Neighbor II

Re: Smart Light Bridge not functioning after first set up

I gave up last night around 6PM.  I left it Updating;  hoping it would while I slept ... but still Updating this morning.

 

I have tried everything I can think of.  So, I will wait to hear from you.

 

Thanks,

Community Manager

Re: Smart Light Bridge not functioning after first set up

Did you check status.ring.com as I suggested? It appears the latest update is, "We apologize for this incident and any inconveniences it may have caused. If your Smart Lighting Bridge was affected by this incident, please remove the Smart Lighting Bridge from within the Ring App and then wait 30 seconds before taking your Smart Lighting Bridge through another setup." If that does not work, plese give our support team a call. Keep me posted! 

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New Neighbor II

Re: Smart Light Bridge not functioning after first set up

I checked it out last night, but not again this morning.  I checked this morning for  a Ring App update.  I figured that was how it was going to be fixed.

 

Thanks for posting about the update.  The Bridge now works!

 

I added one of my spotlights (it works too) and am going to mount it right now.  I am replacing one of my Mr Beams MB360XT (they basically look the same, but twice the lumens); which I will move out of range of  my Ring cameras.

Community Manager

Re: Smart Light Bridge not functioning after first set up

Awesome! Thank you for the update as well as your patience. I'm gonna work on mine today. Feel free to share photos of your setup.. I think I will a little later! 

 

As always, we're here to help with any questions or concerns. Thanks for being our neighbor!

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