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Ring transformer timer doesn't turn off

New Neighbor

Ring transformer timer doesn't turn off

I set my outdoor patio lights (via ring transformer) to turn on at 5pm and off at 10pm, but they stay on all night. Why don't they turn off at 10pm?
4 REPLIES 4
Community Manager

Re: Ring transformer timer doesn't turn off

Hey @rickyfriedell! Have you attempted deleting your app, redownloading it, and try to set that timer again for the transformer? If this still doesnt save the change, I recommend to reach out to support at 1-800-656-1918!



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New Neighbor

Re: Ring transformer timer doesn't turn off

Hi there, 

 

I am having the same issue with my landscaping lights. Were you able to resolve this?

 

thanks!

New Neighbor

Re: Ring transformer timer doesn't turn off

Yes, worked once, but now having same issue and reinstall not working.
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Community Manager

Re: Ring transformer timer doesn't turn off

@rickyfriedell Please reach out to our support team for further assistance, and then let us know how they were able to resolve this concern. You can reach them here at anytime. 



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