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Ring Transformer disappeared

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New Neighbor

Ring Transformer disappeared

So I've been having some issues controlling my 3rd party landscape lighting with the Transformer. I have 2 transformers splitting an over 200w load (one for the front and one for the back). I had them installed on the app last night and it appeared to have worked as schedued. The issue I was having last night was that I could't get 3 of my 4 floodlight cams to turn off and stay off unless tripped by motion (a constant issue). In doing a little research, I decided to delete the app and reinstall. Now, both transformers have disappeared from the app. Does this mean that I have to reinstall them and go through all of the scheuling again? 

2 REPLIES 2
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Community Manager

Re: Ring Transformer disappeared

Hi @ChrisLaw, have you reached out to our support team about this? This is a great place to start, as they can take a deeper look into your account to see where the devices have gone. They will be able to access the information you are looking for to reach a resolution. Please reach out to them here and let us know how it goes! 



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New Neighbor

Re: Ring Transformer disappeared

I'll give that a shot.