Hi @Caymanite. Have you already contacted our support team regarding this concern? If you have, I would recommend following up with them as they’ll be able to take a closer look at your Ring Bridge and make sure you can get it set up properly. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.