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Ring Bridge - Numerous Online Offline Messages

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New Neighbor

Lights connecting and disconnecting continuiously

I reset the bridge several times from scratch (factory reset). 

The reset will hold for at most one day and then various lights will in turn report disconnecting and then a few minutes reconnecting.  All 6 lights on the bridge take their turn disconnecting and then in a few minutes reconnecting, it's not just one light or two. 

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New Neighbor

Re: Pathlights going offline and online repeatedly.

Encountering the same problem for the last couple of weeks. Since this is a problem with Ring that is being worked on, is there a way to turn off the Smart Lighting Bridge alert so we are not peppered with alerts all night while trying to sleep? I don't care to have the audible alerts for this problem. Prefer to sleep...

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New Neighbor II

Re: Ring Bridge - Numerous Online Offline Messages

I'm joining the club:  My Ring Bridge is constantly sending "offline" messages.  When I check it, the blue light is blinking meaning it indeed lost wifi.  Then it randomly reconnects... and this repeats.... and repeats... and repeats (you get the idea).  I've done all of the troubleshooting measures, there is no power supply interruption issue, the wifi is strong.  Another inexplicable Ring glitch (there are MANY) but I'm over $1K deep in Ring gear so reluctant to change systems till there's no remaining choice (yes, I'm in denial).   Maybe SimpliSafe or Nest will start offering credit for trading in other manufacturers' inherently defective gear..?  One can only hope that Ring gets it together and steps up to do what's right or gets bought out by someone who actually cares.

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New Neighbor

Re: Ring Bridge - Numerous Online Offline Messages

I’m also having this issue. So annoying. Hope it is resolved soon!
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New Neighbor

Re: Ring Bridge - Numerous Online Offline Messages

I’ve ended up removing the bridge completely and the lights are working in dusk to dawn mode. Defeats the purpose of smart lighting but it’s saving battery power that was draining and I’m not getting the constant notifications. Hope they fix this.
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New Neighbor

Re: Ring Bridge - Numerous Online Offline Messages

What keeps going on with this? I am experiencing the same thing. Every morning my path lights go offline then go back online a couple minutes later. It’s annoying. It happens every morning. Reset my router and bridge, still nothing is fixed.
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New Neighbor

Re: Ring Bridge - Numerous Online Offline Messages

Yes my Pathway lights are doing this as well going online and offline and it seems like it happens during the day more than at night. My guess is that it's either a Firmware update wtih the Pathway Light themselves or the Ring Bridge. The Pathway Lights Firmware vary at the momment some are on Firmware 1.8.3-29 some are on 1.8.3-26  Looks like most of the Lights are on 1.8.3-26 so maybe the 1.8.3.29 fixes the issue.  Bridge Firmware is 120300432 so it could be a Firmware issue on the Path LIghts end.

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New Neighbor

Re: Ring Bridge - Numerous Online Offline Messages

Mine have stopped having the problem. I didn't notice exactly when, but I think it was around the update that changed the WiFi and Bridge signal reporting from RSSI (dBm) to 'Good'.

 

My steplights are now on firmware 1.8.3-29 and the bridge is on 120300432. Interestingly, the bridge still reports in RSSI.

 

The bridge also seems to do "Health Checks" very infrequently (the last reported Health Check was 5/8/20 3:45am, today is 5/12/20 9:25 am). Lights don't say how frequently they do Helth Checks. It's possible they just disabled Health Checks to avoid bouncing the lights so often.

 

It would be nice to hear back from someone from Ring. 

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New Neighbor

Re: Ring Bridge - Numerous Online Offline Messages

I too have been experiencing this for weeks now. I honestly believe this is due to failed attempts to update the firmware. I had this happen before and that was the issue. There really is nothing we can do on the user end to correct this. It is an issue that only the Ring techs/devs can solve. I would suggest they immediately shut off the automatic attempts to update the firmware that usually occurs around 9 am EST until a solution can be found. The constant irritation of the devices trying to update every day is driving customers away or forcing them to quit using the smart lights. This occurred before and they finally fixed it, but they also shut off the auto-update while working on it. I admit I am getting to the point of shutting mine down as this every morning irritation is becoming unbearable.  I hope that they will do this right away before more customers are lost.

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New Neighbor

Re: Ring Bridge - Numerous Online Offline Messages

Same issue here. 

 

Spotlight 1.8.3.-29 , all signals 'Good' , battery 89%

Bridge 120300432 , signal RSSI -66

 

Last time happened: May-12-2020