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Ring Bridge - Numerous Online Offline Messages

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Neighbor II

Re: Ring Bridge - Numerous Online Offline Messages

I only had an issue with my smart lights. My alarm, cans, and doorbell has been solid. For the last few days everything has returned to normal. I'm still monitoring it closely though.
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New Neighbor

Re: Ring Bridge - Numerous Online Offline Messages

Same here, only the lights are unstable. What I meant is that the important notifications meant for the camera and alarm system are instead flooded by the light online/offline alerts. 

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New Neighbor

Re: Pathlight keeps dropping bridge connection

Happening to me now too, started last week. Will our batteries run out faster due to the cycling connection attempts?

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New Neighbor

Re: Security Lighting offline issues.

This seems like a common problem to several people, me included, that started occuring last week. See all the latest posts in this forum.

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New Neighbor

Pathlights going offline and online repeatedly.

All of sudden, for the last 2-3 weeks, my pathlights have been going offline and back online peridocially through the day.  The app shows them as all having around 50% battery life left, assuming it is accurate.  Any ideas why this is? I put batteries in them back in December so about 4 months on a fresh set. 

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New Neighbor

Re: Pathlights going offline and online repeatedly.

I am having this same issue.  Has been happening for about 2 weeks and nothing in mysetup has changed.  I replaced all the batteries, rebooted my modem/wifi router and moved the location of the Ring bridge.  The bridge has a green status of -45RSSI which is fairly strong.

I called into the customer service and they told me to re-boot my wifi network, which I had already done without any success in fixing the issue.  The 2 pathlights that go off and on the most seem to have moisture in them.  I took one apart and cleaned it out, but it has shown up again.  I am wondering if that is the reason for the issue?

As I type this I have had the lighs go offline and back on at least twice.  Rather annoying.

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Community Manager

Re: Pathlights going offline and online repeatedly.

Thank you for this feedback and your ongoing patience, neighbors. We've shared this with our team for investigation, and they will be releasing a solution for this as soon as possible. We will definitely keep you updated if we hear anything further, feel free to also update us on any improvements!
 


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New Neighbor

Re: Pathlights going offline and online repeatedly.

Is there any update on this? I continue to have the issue
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New Neighbor

Re: Pathlights going offline and online repeatedly.

I ended up removing a battery from each light to fully power cycle the lights.  I haven't had another occurance since then.  No idea why a full reset was needed but it seems to have worked.

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New Neighbor

Re: Pathlights going offline and online repeatedly.

Never mind. Had another go offline for about 50 minutes