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Ring Bridge - Numerous Online Offline Messages

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New Neighbor

Ring Bridge - Numerous Online Offline Messages

Spent an hour on phone with some call center waiting for them to contact Advanced Support in the US - total waste if time. I could have just emailed my questions and waited for a reply - less frustrating!

They couldn’t even tell me what the lastest firmware was for the Bridge was - support has gone way down hill - I dread every time I have an issue with ring now - can’t wait to start replacing my products with another company
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Accepted Solutions
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New Neighbor

Re: Ring Bridge - Numerous Online Offline Messages

I called and spoke with one of the advanced tech support techs and we were able to confirm that it was a failed firmware upgrade causing the repetitive offline notifications every morning. My lights were running firmware 1.8.3-26 & needed to be upgraded to 1.8.3-29 as others including myself had suspected. I will share the fix, but some may not like what it entails. I highly suggest that before you start on the lights that you remove from the app and re-setup the Bridge first to make sure it is on the latest firmware and to resolve any errors it may have. The only way to force the lights to upgrade to the new firmware is to remove each light individually from the app completely, power-cycle the light by removing the battery for at least 15 seconds, and then set the light back up from scratch as if it was a new one. This will force the light to upgrade to the latest firmware and should stop the annoying every morning offline notification routine we have all had to endure. Once you have done this with each light your offline notifications every morning should cease. I wish there was an easier method, but this is the only viable answer at this time. I confirmed that my lights have indeed upgraded to the proper firmware. I hope this will solve the issue for everyone. I also feel this is an issue with the 1.8.3-26 firmware and once you have the 1.8.3-29 installed it should not occur again. Good luck everybody!

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50 REPLIES 50
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New Neighbor

Pathlight keeps dropping bridge connection

I’ve had multiple pathlights for at least 6 months now, possibly longer. As of yesterday morning at 7am my lights started randomly losing connection to the bridge. I have not changed anything in months. The batteries all show full. I spoke with customer service last night and he had me reboot my router, restart my bridge and then this morning I rebooted the actual pathlights individually.

Has anybody else run into this issue?
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New Neighbor

Security Lighting offline issues.

Has anyone else had their security lighting suddenly jumping offline and online recently? All my other ring devices are fine but this past week or so I've had several lighting devices go offline and back online several times a day.
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Neighbor II

Re: Ring Bridge - Numerous Online Offline Messages

Did this just start over the weekend? I've been seeing sections outside with my smart lights say offline and back online. I was wondering why. If you have the same issue and time frame there may truly be an issue. I've tried all steps to fix it but it didn't correct this new problem.
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New Neighbor

Re: Ring Bridge - Numerous Online Offline Messages

Yes, it just started in over the last couple of days.

I have two homes under my account, and I am
getting same problem at my home and my MIL house
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Neighbor II

Re: Ring Bridge - Numerous Online Offline Messages

Ok, I'm not alone then. I haven't seen it so far today yet...
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New Neighbor

Re: Ring Bridge - Numerous Online Offline Messages

2nd Phone call was another waste of time - the people that answer can’t handle anything- always need to defer to someone back in the US who never respond

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New Neighbor

Re: Ring Bridge - Numerous Online Offline Messages

I’m seeing the same thing. I’ve reset the bridge and no change. When online both signal strength and battery are green. I looked here first because ring support has been frustrating in the past.
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New Neighbor

Re: Pathlight keeps dropping bridge connection

I have been experiencing the same problem.  Very frustrating as they continue to go online and offline intermittently.  Would appreciate a fix to the problem if anyone has solved the issue.

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New Neighbor

Re: Ring Bridge - Numerous Online Offline Messages

This is a nuisance and blocking actual important alerts from my ring alarm system, cameras, and doorbell as I am now also flooded by online/offline notifications from my lights. This started happening around Thursday last week.