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Pathlight False Low Battery

New Neighbor

Pathlight False Low Battery

Attempting to do intial setup on pathlights, and the device says "low battery unable to complete setup". I have switched batteries, multiple times and still states the same low battery message. I even used those batteries to setup the other pathlights without difficulty. 

Community Manager

Re: Pathlight False Low Battery

Hey @Nursejearbear. It sounds like you may need to be in touch with our support team who can take a deeper look into this with your specific account and devices. Please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let us know what they did for you, as your response may help other neighbors! Smiley Happy 

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