Jennifer - As simple as it may seem, it can be very confusing trying to determine the correct orientation of the fixture when hanging it up side down from eave/soffit. There are 2 questions which need SIMPLE answers:
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Should the sensor be in front of the lights when facing the building, or behind the lights?
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Should the sensor be oriented so that the lens is pointing toward the ground, and the “RING” logo is right side up, parallel with the ground?
Please do NOT refer us to the manual, as it DOES NOT include a diagram of a fixture that is mounted from an overhanging eave/soffit.