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Linking Steplight with Ring Doorbell 2

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New Neighbor

Linking Steplight with Ring Doorbell 2

I recently installed the lighting bridge along with a steplight. Everything went well at first, but when I tried to link the steplight to my Ring Doorbell 2 (so that the doorbell would record when the steplight sensed motion), I got an error message that something went wrong and it couldn't connect. I've tried everything I could think of to resolve this: remove & reinstall the steplight, reboot my router, reinstall the Android app, et cetera et cetera.  I'm wondering whether the steplight is somehow defective, or if something else is going on? 

5 REPLIES 5
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New Neighbor

Re: Linking Steplight with Ring Doorbell 2

Have you tried reinstalling the Ring App? If not, remove/uninstall it and make sure to restart your phone before installing it again. If it does not work, try to use a different phone/tablet. If you're using iPhone, try an android one and vice versa.

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New Neighbor

Re: Linking Steplight with Ring Doorbell 2

Still no luck. Has nobody else run into this problem?

 

I guess I'll have to contact tech support.

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Community Manager

Re: Linking Steplight with Ring Doorbell 2

Hey @Alix , your Video Doorbell 2 and Steplight certainly should be allowed to link using the linked devices feature. Can you confirm that you are using the linked device feature and not the light groups feature?



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New Neighbor

Re: Linking Steplight with Ring Doorbell 2

I was using the link devices feature, not the light groups. 

 

Community Support informed me that it was a known issue. It suddenly resolved itself late this afternoon. Everything's working as expected now.

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Community Manager

Re: Linking Steplight with Ring Doorbell 2

Thank you for your patience @Alix ! Glad you got it sorted out. Keep us posted if you have any other questions or concerns!



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