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Light transformer drops wifi

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New Neighbor

Light transformer drops wifi

I’ve had a Ring light transformer for many months and it has operated well. In the last few weeks it has continually been kicked off the Wi-Fi. Once kicked off it doesn’t reconnect. I’ve powered down, and deleted the devise - both don’t work. The transformer will connect to wifi for a few minutes and eventually drop off. All other devices are working fine including the bridge. Any suggestions?
1 REPLY 1
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Community Manager

Re: Light transformer drops wifi

Hey @Ontherocks. Thank you for detailing what you have done! At this time, this would be best handled with our support team who can take a deeper look into this to see why the device is constantly falling off of your network. Please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back and let us know how this goes, as your answer may help other neighbors! Smiley Happy 



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