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Help!! Ring Transformer wont turn off landscaping lights

SOLVED
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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

Having the same issue. We have 2 transformers on the same group and one goes off at 11p and the other stays on - even though they share a light schedule
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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

Having same problem here! I've tried all the steps above, Made sure app was updated, removed original group and created a new one, deleated schedules, nothing works...When is this going to be fixed?

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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

Add me in too for this problem. Lights are scheduled to go on at dusk and off at midnight.  They never go off. I even tested setting the off time to UTC, no joy.

 

Think I'll call Ring support later and raise Hell.

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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

Just got off from Ring Support. 

 

So it's a known problem, and they're working on it.

 

Affects Ring Transformers as well as ring smart bulbs (which I've wasted money on also)

 

Didn't get any sense of urgency on the fix. Seems to me this is about the most serious bug possible with Smart lighting. 

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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

I suggest we all flood the sites where you bought it with 1 star ratings. It's unacceptable for a so called "smart" lighting system to be so dumb that it can't even turn off at a certain specific time.
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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

Add me to the list of having the same issue.  Have had it for weeks now.  Have tried everything.  So wish I would have bought a normal transformer.  This is rediculous.  

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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

I've been playing around with the on and off times. I've decided that "Dawn to Dusk just doesn't work. Tried all the suggestions. Yesterday, my lights came on at 1:30 PM rather than 8:30PM.  they went off at 11:00PM rather than 6:00AM. I looked at the history and figured that the time differences seemed to be in GMT rather than PDT. changing the times to GMT...I'll let you know what happens tonight.

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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

Same problem for the last 2 months. How are you changing the time zone?
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New Neighbor

Fixed!

Mine our now working! I have a ring transformer, 3 A19 smart bulbs, and a motion sensor.

 

There are TWO things  that can make you have the doesnt shut off problem.  To fix it, you're going to have to remove the transformer and add it back in again  to do this.

 

PREFACE: go to transformer device page on your ring app,  click on Device Health - firmware should be 1.8.3-29 or higher. If not call support they can push an update to it.

 

#1- There`s an issue of some corruption in the config. IF YOUR RING TRANSFORMER HAS EVER DISAPPEARED FROM YOUR DEVICE PAGE, AND YOU HAD TO RESCAN THE QR CODE TO ADD IT BACK IN, ITS CORRUPTED.

But to confirm, you need to delete all the devices out of the device group, and then remove the group. If its corrupted you will get an error removing the device group.

So to fix this, you basically need to reinstall everything,  ESPECIALLY THE BRIDGE.  If you hold down the button on the bridge (need a paperclip) for 30 seconds it will revitalize the bridge.

Add it back in, the go to your Ring Transformer,  hold down the lit button for 30 seconds, reset the power to it, add it back in.

If you have other devices in your lighting group, add them in  BEFORE creating ANY lighting schedules.

To create the lighting schedules, go to your lighting group, and click on lighting schedules. Dont  click on a device and then create it there. Lighting schedules created at the lighting group level will give you a  prompt to COPY the schedule to other lighting devices. EASY.

 

NOW IF YOU HAVE THE A19 RING SMART BULBS.... they still will not follow the schedule. You'll need to call support and ask them to "contact the A19 smart bulb product manager and ask him to download the hot fixes to your bulbs" . You'll need to send support a screenshot of the device health page for each smart bulb. The product manager dude is a great guy and VERY responsive.

If you dont want to call, the hotfixes will all be downloaded in about 3 weeks. 

 

The smart bulbs is a killer add to your landscape lighting. The bulbs are dimmable through the app, so those lights can come on along with your low voltage stuff.

 

We have out timer to go on at dusk, off at midnight. If the motion sensor strips after midnight everything comes on for 5 minutes!

View solution in original post

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New Neighbor

Re: Fixed!

I basically did the same steps by myself prior to calling support - they were clueless. This process made it work for about 2 weeks then had a power outage and problem returned. Definitely something with the firmware in my opinion