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Help!! Ring Transformer wont turn off landscaping lights

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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

I still have the same problem.

Somehow the schedule started working to turn on at dusk and turn off at mid night until recently it stopped. In fact, most of my landscape light bulbs blew due to they being on for such a long time. There is def a bug and I am surprised this issue is still not resolved. 

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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

So I just did some tests and I think it’s now working. This is what I did:
Turn off light schedule
Turn off lights
Change schedule for testing turn at 10:45 pm and turn off at turn 50pm. It worked.
After lights went off I turned off light schedule
Changed schedule to turn on at Dusk and turn off at midnight
Hit saved
And after one min the lights came on
And at midnight the lights went off.

Hope this helps!

From what I understand the lights and light schedule must be off in order to make time changes.
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Community Manager

Re: Help!! Ring Transformer wont turn off landscaping lights

We appreciate your patience while we look into this, neighbors! Thank you @prakash for sharing your experience and the steps that worked for you.

 

Neighbors, if you've tried the above steps and continue to experience this concern, please reach out to our support team for more in-depth troubleshooting. Feel free to update us on your results! Smiley Happy 



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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

Yup. Same problem. Used to work, not sure when it stopped. In another forum somebody suggested ring mistakenly set gmt time zone in its system. Im on east time zone so this would mean subtracting 5 hours. So instead of coming on at 6pm, im going to try 11pm. I think. Really not a very good app.
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