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Help!! Ring Transformer wont turn off landscaping lights

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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

I still have the same problem.

Somehow the schedule started working to turn on at dusk and turn off at mid night until recently it stopped. In fact, most of my landscape light bulbs blew due to they being on for such a long time. There is def a bug and I am surprised this issue is still not resolved. 

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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

So I just did some tests and I think it’s now working. This is what I did:
Turn off light schedule
Turn off lights
Change schedule for testing turn at 10:45 pm and turn off at turn 50pm. It worked.
After lights went off I turned off light schedule
Changed schedule to turn on at Dusk and turn off at midnight
Hit saved
And after one min the lights came on
And at midnight the lights went off.

Hope this helps!

From what I understand the lights and light schedule must be off in order to make time changes.
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Community Moderator

Re: Help!! Ring Transformer wont turn off landscaping lights

We appreciate your patience while we look into this, neighbors! Thank you @prakash for sharing your experience and the steps that worked for you.

 

Neighbors, if you've tried the above steps and continue to experience this concern, please reach out to our support team for more in-depth troubleshooting. Feel free to update us on your results! Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

Yup. Same problem. Used to work, not sure when it stopped. In another forum somebody suggested ring mistakenly set gmt time zone in its system. Im on east time zone so this would mean subtracting 5 hours. So instead of coming on at 6pm, im going to try 11pm. I think. Really not a very good app.
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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

Did you ever resolve the issue?? I’m having the exact same problem, I have landscaping low voltage lights, wired connected, everything was working “PERFECT” for the 5 days it’s been installed. Wake up this morning to find out my lights are still on 2 hrs after being scheduled to be turned off.. SUPPORT TEAM HAS BEEN HORRIBLE!! and it’s basically nothing they can do to help me at the moment, told me I was the first person to call on this issue; therefore, it’ll take 24-48hrs for a response via email. Can someone please help that has had this issue and got it resolved. If I would have known this would happen I would have just paid $50 for a transformer box like most of my neighbors that I know would have worked, but no... I just have to be in my own feelings because I love technology and thought it would be cool since I’m always purchasing ring devices... this SUCKS!
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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

Please look at the updated comments along with my comment, we need help! We paid $100 for this transformer and you all are just not helping!!!! WHY ARE MY LIGHTS STILL ON! When I unplug they go off, and right when I plug transformer back up they’re back on as if I’m plugging up a lamp. I even unpaired the ring transformer from the app deleted schedule and everything and my lights were still on!
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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

I’m having the exact same issue to add my voice to the crowd. A pretty basic functionality that is exactly why someone would buy this transformer...set a schedule and have it work. Please acknowledge this issue Ring support and fix immediately. We’re wasting time on something that will push us to other products. Don’t lose customers on something so silly.
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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

And you know what ring customer support told me, “someone will contact you via email within 48hrs, someone emailed me from ring and said “sounds as if the App isn’t updated, please make sure app is updated because this issue was resolved in the most recent update. MY APP IS UPDATED! It’s a joke, Ring needs to give me my money back so that I can go to Home Depot and purchase a transformer that’s $30 less that “works”.
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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

Same issue here. Schedule works fine at night but does not turn off at the indicated time. Thought maybe it was getting confused with “dawn” so I selected a specific time and still no luck. Removed and recreated the schedules and no change. Next step might be to set up the transformer/bridge all over again...
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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

I agree.  The time setting completely stops working.  It turns the lights on at random times, not the secheudled time and won't turn off.  This is getting quite ridiculous and needs to be fixed.