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Help!! Ring Transformer wont turn off landscaping lights

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New Neighbor

Help!! Ring Transformer wont turn off landscaping lights

Hello,

 

Under Lights, I have a group called Landscape lights. Under that group, I have my Transformer device. 

 

My transformer has a light schedule on for all seven days to turn the landscaping lights on at dusk and turn off at dawn. I even tried the custom timings but that still doesn't work. 

 

My issue is that the transformer turns the light on at dusk but won't turn off at dawn. I called Ring support and they told me to remove the group and create a new group and try again but that has not helped. I am really frustrated now as sometimes I forget to turn it off manually and some of the landscaping bulbs have already been dead. 

 

Any help would be appreciated.

13 REPLIES 13
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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

Did u try uninstalling the ring app and reinstall?
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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

Deleting the timer schedule and setting brand new schedule worked for me
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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

I just uninstalled and reinstalled the app.

Under light schedules - I deleted the old schedule and created a new one. I will let you know if this works. Thanks!
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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

still not working. My lights are still on. Do i have a faulty Transformer?

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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

I have been experiencing the same issue for a few weeks now. Very, very frustrating. Tried resetting the transformer as well deleting the schedule and creating a new one. Also tried different types of schedule (specific off time, delta hours after on time, etc). Nothing worked. 

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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

Having the same issue again. App reinstall worked at first. Now my landscape lights stay on all night long despite setting "off" time to 10:15pm. Ring transformer looks to be a bad buy. Not sure what else to do but to deal with ring support, which is never any help. Smiley Sad
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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

My transformer won’t turn off either, I tried all the recommendations and nothing worked. I am going to add a second schedule to turn the lights off at 6:00 AM and see if it works. The event history doesn’t show any Turn Off events
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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

I tried setting a second schedule, turn on 11:24 AM , turn of 11:25 AM. Turns on fine, but Turn Off is not working. I am contacting Ring, this seems like an issue on their side
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New Neighbor

Re: Help!! Ring Transformer wont turn off landscaping lights

Having the same problem and have tried all these things too. Ring needs to help!
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