Did you ever resolve the issue?? I’m having the exact same problem, I have landscaping low voltage lights, wired connected, everything was working “PERFECT” for the 5 days it’s been installed. Wake up this morning to find out my lights are still on 2 hrs after being scheduled to be turned off… SUPPORT TEAM HAS BEEN HORRIBLE!! and it’s basically nothing they can do to help me at the moment, told me I was the first person to call on this issue; therefore, it’ll take 24-48hrs for a response via email. Can someone please help that has had this issue and got it resolved. If I would have known this would happen I would have just paid $50 for a transformer box like most of my neighbors that I know would have worked, but no… I just have to be in my own feelings because I love technology and thought it would be cool since I’m always purchasing ring devices… this SUCKS!