Do you know how close is that? I tried to pair it within 3 feet between the base and the switch, and still have no success.... My ring app does sense the trigger when I press on the dimmer rocker, however, the "device not found" message is immediately displayed and I cannot add the switch to the Ring system....
I'm having the exact same problem. I have tried the suggestion of bringing the base station closer and despite holding it literally 2' away the GE switch is still not found by Ring and won't pair.
The lack of troubleshooting and support information is highly frustrating. I think I'm going to return this switch and try one that works over WiFi with it's own app.
There is an exclusion mode on the app. Go to devices, go into the base station device, go into advanced settings, underzwave a general remove device workflow is there.
Thank you for this suggestion. I tried in vain to use the GE procedure to reset the switch to factory default (quickly press ON three times, the OFF three times).
With the Ring Base close to the switch, I used the procedure described by you to remove/exclude the switch. Once this was done, I was able to add the switch using the Ring app. I also had the base close to the switch (about 1 foot away) during the ADD process.