Hi @Pixie1313! You’ve reached the Ring Community, a peer to peer forum public to all Ring neighbors. At Ring we value your security and your privacy. For this reason, any account specific inquiries are best discussed with our support team. As your last correspondence was some time ago, and our response to Covid-19 might limit email support in your region, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. They’ll be happy to get you tracking, confirmation, and even a new return label. 