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Floodlight wired stoped to turn on

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New Neighbor

Floodlight wired stoped to turn on

Just added to my system a floodlight wired light. It was working well for an hour and now it just doesn’t turn on.

Device health shows all good, when I disconnect from power it goes offline as expected, when I put back it goes online as expected, but it just doesn’t turn on, even when I go through the app and try to turn it on again.

 

Any help would be appreciated as always

1 REPLY 1
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Community Manager

Re: Floodlight wired stoped to turn on

Hey @wmischel. It would be best to reach out to our support team to have them take a deeper look into this for you. Please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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