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Floodlight wired no longer turns on

New Neighbor

Floodlight wired no longer turns on

Have had floodlight wired and they worked great for 10 months. Recently, they stopped turning on. The app shows all is well. The diagnostics show good signal and connection to lighting bridge. Walking under them, the app says the lights have turned on, but they don’t. Have tried resetting at the breaker but no different. Any ideas?
Community Manager

Re: Floodlight wired no longer turns on

Hey @Aweis. It seems there may be a wiring concern with the lights preventing them from turning on or a defect with the bulbs on the specific device. I recommend to turn off all the power to the device from the breaker, and then check the wiring to ensure that it is set up properly. If you find that the wiring is still good and the device's lights will not turn on, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

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