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Floodlight(battery) unable to connect to Ring Bridge

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New Neighbor

Floodlight(battery) unable to connect to Ring Bridge

Hello Ring Community, 

                    I purchased the Ring Floodlight(battery) and also the Ring Bridge.

Ring bridge setup was fine and shows up online on the app and has the blue light on.

I tried to setup the Floodlight and connect to the Bridge.  on going through the process it says Calibrating but later says "Floodlight battery is offline at date/time" and get the message "We can't seem to connect to your floodlight battery" . I moved the light closer to the bridge but unable to connect.

Can anybody help?

 

Thank You

Karthik

3 REPLIES 3
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New Neighbor

Re: Floodlight(battery) unable to connect to Ring Bridge

I'm having same issue. Any suggestions?

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New Neighbor

Re: Floodlight(battery) unable to connect to Ring Bridge

I had to power off and set the bridge once again. After doing that the flood lights connected just fine using the same options that failed earlier.

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New Neighbor

Re: Floodlight(battery) unable to connect to Ring Bridge

Same - talked to tech support and that did the trick.