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Changing the Auto Shutoff Timer for the Ring Floodlight Battery

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New Neighbor

Changing the Auto Shutoff Timer for the Ring Floodlight Battery

I have installed three Ring Floodlight Battery but whenever I attempt to change the auto shutoff timer from 30 seconds to any other value, save the change. it still is set to 30 seconds.  Any suggestions on how to remediate this anomaly?  

13 REPLIES 13
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Community Manager

Re: Changing the Auto Shutoff Timer for the Ring Floodlight Battery

Give our support team a call! We can take a further look into this to ensure everything is up and running to its full potential Smiley Happy 

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New Neighbor

Re: Changing the Auto Shutoff Timer for the Ring Floodlight Battery

I worked with support for over an hour and still don't have a resolution.   Has anyone else encounted an issue changing the Auto-Shutoff Time with the Ring Floodlight BATTERY lights?

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Community Manager

Re: Changing the Auto Shutoff Timer for the Ring Floodlight Battery

We will send this to the team for further investigation. Thank you.

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
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New Neighbor

Re: Changing the Auto Shutoff Timer for the Ring Floodlight Battery

I have the same issue with wired Smart Lights.   I have two Smart Lights set up as a Group and I'm unable to change Light Settings from 30 Seconds to 1 Minute.  I am saving the change before exiting Light Settings and when I go back in the Setting is set to 30 Seconds. 

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New Neighbor

Re: Changing the Auto Shutoff Timer for the Ring Floodlight Battery

I'll add this additional comment here.  When I posted my previous comment, I'm kicked out of the forum and taken to the Ring LOGIN Page 

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New Neighbor

Re: Changing the Auto Shutoff Timer for the Ring Floodlight Battery

Thanks for letting me know that the problem is also with the wired smart lights.  I was planning on buy the wired smart lights.  I believe the smart lights were released this year so maybe RING will remediate the issue with a firmware update.

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New Neighbor

Re: Changing the Auto Shutoff Timer for the Ring Floodlight Battery

I happened to try setting the auto shutdown today AND IT WORKED!  I have a feeling a new firmware version was released to fix the problems.

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New Neighbor

Re: Changing the Auto Shutoff Timer for the Ring Floodlight Battery

I just installed two battery powered spotlights this weekend and I have the same problem. I set the auto off to 5 minutes, but the lights turn off at the 1 minute mark. Very frustrating.

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New Neighbor

Re: Changing the Auto Shutoff Timer for the Ring Floodlight Battery

I just installed 2 new spot lights this past week, facing the same problem, searching for answer and read this post, has this issue been solved? if yes, please share the solution.

 

I had contacted tech support at least 3 times, no solution, each time they pointed to a different directions, two of the tech supports told me to uninstall & re-installed Ring app, which I did, same issue.