Hi @catb50 can you please send over a bit more information? Can you please let us know the hours of the schedule you are trying to set so we can try and duplicate it in the office? Also, let us know what phone and app version you are on and whether or not you have tried uninstalling and reinstalling the Ring app. Thank you!
Thank you! We'lll get this information over to the team asap and be in touch shortly!
Hi, I would like to report an issue with light scheduler on Ring floodlight security camera.
I am living in Washington D.C. area and I have Eastern Time Zone on my iphone.
I set "light turns ON at 6:00 PM" and "light turns OFF at 6:00 AM".
However, the light has been turned ON at 1:00 PM and turned OFF at 1:00 AM every day since I has set up "light scheduler" feature. I found out in order to make it work right then I had to set "light turns ON at 11:00 PM" and "light turns OFF at 11:00 AM". That means I have to add 5 more extra hours to my desirable time for the lights to turn ON or OFF.
If you would like the lights to turn ON at 6:00 PM and OFF at 6:00 AM then
you have to set the lights to turn ON at 11:00 PM and OFF at 11:00 AM (by adding 5 more hours forward to desiable time when setting the time for lights to turn ON or OFF on scheduler)
I hope that you will mention or inform this issue to the tech or developer team so they will have a bug fix for it.
I have the same problem. I have a ring floodlight camera and am in the US Central time zone and have worked around it by adjusting the schedule in the app by 6 hours.
Clearly there is a bug where the floodlight camera or the ring Android software client does not properly account for time zone when setting the schedule. Please correct.