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Bridge won’t connect

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New Neighbor

Re: Bridge won’t connect

I use a galaxy s9+ and I cannot connect the bridge. I have done (to much frustration and waste of time)

 

1. Reset my modem

2. Reset my router

3. Tried to connect to 2.4

4. Tried to connect to 5

5. Tried to scan the code

6. Tried to set up manually

7. Tried to unplug and plug back in

8. Tried to connect to my two extenders

9. Tried to reset

10. I've read the manual

11. I've gone on Youtube

12. I've gone on Reddit. 

 

The only thing that does not follow instructions is that I do not get "two" flashing lights when booting, only the green one. It then moves to the flashing blue light and I run through the above nine steps, over and over, and over. 

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New Neighbor

Re: Bridge won’t connect

@lisalisa

it's not your ring devices that have the problem, it's your android system is. I was successful with my first one using android and it was a struggle, and after that, I was not able to add another ring device to my bridge using android. 

I started using an Apple device after my first one. I never had a problem connecting with the Apple device.

If you only have android device, there is a solution and you could find it somewhere in the ring community discussion. I can't remember exactly where I found it. 

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New Neighbor

Re: Bridge won’t connect

So I've gone through all the posts here and tried every step (resetting the router, resetting the bridge, etc.) other than resetting the cable modem.  I've used 2 different iPhones and my Wi-Fi only iPad but to no avail.  Does SUPPORT have some other steps that should I call them and they will convey to me?

 

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Community Moderator

Re: Bridge won’t connect

Hi neighbors! If the previously recommended steps are not working to resolve this concern, the best next step will be to reach out to our support team. Feel free to let us know how it goes, or what solutions you might find. 

 

 



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New Neighbor

Re: Bridge won’t connect

I have an iphone 11 and the bridge will not connect to the ring wifi.  I have tried to reset the box, i have reset the modem.  I have uninstalled the app many times trying to set up my pathway lights and still no connection.  The bridge itself will have the power light on for a few mins, and then the start up blue ligh will start to blink and the power light will vanish.   

Any sugestions?

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New Neighbor

Re: Bridge won’t connect

I’m having the same issue with my iPhone 10xr
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New Neighbor

Re: Bridge won’t connect

I'm having same problem with Samsung S9. Got the doorbell working. Trying to get a RING Bridge setup. What a hunk of junk.  I know wifi signal strength is not a problem. I get it on my network, and it says it is applying settings for like 10 minutes, then fails. 

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New Neighbor

Re: Bridge won’t connect

Not 1 single Ring device, just works after following the instructions to the letter. It took 2 doorbells, second as flaky as the first. Now I'm fighting a ring bridge, an A19 light bulb, and also a floodlight wired. Why is setup so painful? I have a floodlight cam also, scared to install it, because of all the other frustrations.

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New Neighbor

Re: Bridge won’t connect

What did they do?

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Community Moderator

Re: Bridge won’t connect

Hi neighbors! This should not be happening. Please ensure the Smart Lighting bridge is not too far from your router. The connection from router to Bridge is just as important as the connection from Bridge to Smart Lighting devices. Having everything close during setup will allow them to connect and update efficiently. 

 

Try also removing and reinstalling the Ring app to ensure it is up to date, and optimally integrated with your mobile device. Once complete a setup or Smart Lighting connection should work! If not, check out our troubleshooting guide for the Bridge for more tips. Smiley Happy 



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