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Bridge won’t connect

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New Neighbor

Bridge won’t connect

Hi everyone. I just got the Ring system, and so far it’s been great. My app was able to easily find the doorbell 2 and the backyard floodlight cam.

Then I hit a snag. The bridge just won’t connect. It’s plugged in and the blue light does flash. But when the app asks to join the network, it searches and fails.

I’ve tried restarting my router and changing my WiFi from the 5G to the regular connection. Nothing. Any advice?
29 REPLIES 29
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Community Moderator

Re: Bridge won’t connect

Hi @Jboland17 ! Can you please confirm you are performing all of the proper steps while setting up your Ring Bridge? You can view the full set up guide here . There is a note in there, which mentions pressing and holding the Bridge set up button (we recommend using a paper clip) in the case the setup mode is not initiating. While the LED indicators you are seeing sounds correct, the setup mode itself might not be joining with the app. Please let us know how this goes!



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New Neighbor

Re: Bridge won’t connect

I called customer service and they helped. Thanks for the response.
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Community Moderator

Re: Bridge won’t connect

Thank you for giving our support team the chance to assist, I'm glad you were able to get these concerns resolved! Would you be able to share any details on the solution for neighbors who might experience something similar?



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New Neighbor

Re: Bridge won’t connect

How do you call customer service? 

I am having trouble connecting my spotlight to my bridge. Bridge health is very good so I'm 

suspecting it's the wired spotlight

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Community Manager

Re: Bridge won’t connect

@Zaldy were you able to connect your Spotlight to your Bridge? 

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New Neighbor

Re: Bridge won’t connect

@Jennifer,

Yes, I was able to connect my bridge and floodlight light after I reset my bridge.

Thank you

Zaldy

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New Neighbor

Re: Bridge won’t connect

Zadly, what do you mean after you reset your bridge? Like you did a full reset?
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New Neighbor

Re: Bridge won’t connect

SamG

Yes. I did a full reset by pressing the reset button. I can't recall how long I have to hold down the reset button. I followed the instruction from Ring.com on how to reset the bridge. 

After the full reset, I followed the instruction again to set up the bridge.

Zaldy

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New Neighbor

Re: Bridge won’t connect

I have the same problem. I have tried 2 differnt bridge units and will not get past Scanning for available Wi-Fi networks. I have tried resetting bridge by holding down the button for 10 sec. I have tried it with the bridge setting on top of the wi-fi router still not showing any networks. All other ring devices work properly and are connected to the wi-fi. 2 Cameras, doorbell alarm all fine. Bridge just will not connect to wi-fi. Looks like the app connect to the bridge then when it switches to scanning for available networks nothing. Please help before i have to return another one and all the lighting fixures i boaught.