Bridge won’t connect

I too am experiencing this same issue with multiple Android and iOS devices. I’ve gone to the store and exchanged it once already after speaking to Ring Support, but no luck. I’ve done a hard reset multiple times, disabled 5GHz wireless network, restarted my router, etc. and nothing. The network smart switch setting is disabled and I do not have any of the apps listed as possibly conflicting with the Ring app. Definitely seems like some sort of bug and would like to get notified once a fix has been found for this.

Having the same issue, spent many hours trying to resolve this nothing is working… tried everything above x amount of times

I found that if you clear the data in for the Ring App on your mobile phone and retry the setup process - I was able to join the bidge to the wifi network. I had all the same issues as everyone has reported and tried everything. This actually worked!

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I worked with a fellow from their help line and he had me clear the data and then delet and reinstall the ring.ap. that worked too. could be your way saves a step in not needing to uninstall. We didn’t try that.

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I’ve given up on getting my Ring Bridge to connect to my Wifi. My phone connects to the bridge just fine but the bridge won’t connect to my Wifi. I’ve tried every suggestion listed in this forum to no avail. I have a Ring Doobell and a Ring Chime, both of which connected just fine when installed. I am returning the bridge and Smart floodlight. I do not want to waste any more time on something that should not be this difficult to get to work.

To ring support

I just couldn’t believe that this is so frustrating to connect ring devices to the bridge. There is ring support who monitors this community but yet seems like they are not doing anything to fix it. I know the frustration because I experience it. Hopefully, ring engineering will re-evaluate the process and come up with a more friendly set up because the devices are expensive

Just got my bridge and it want connect!! My iPhone 8 is up to date with firmware, and my Ring App connects to my cameras and all Ring items

Have followed ALL re-try instructions here 4X no success!! The bridge is only 12-ft from Base Station & Router:

I’ve about had it with this brand…

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For what it’s worth, I have a Gryphon router at home and after trying everything, was able to get it to connect and work by disabling DNS Rebind Attack Protection on my router. Don’t know if anyone else has a Gryphon router, but if they don’t maybe check for a similar “security” setting on your route.

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OK, it’s connected and my 1st 2 smart blubs connected!!

After trying all suggestions in this thread X4, I was about to throw in the towel.

Then, I thought I’d do a cold re-boot on the Ring Base Station, which is as painful as having a tooth pulled for me!! When I reboot the Base, i then have to re-setup… my doorbell and all my cameras… what a pain!!!

Sooooooo, I’ll now find out if I uderstand the “custom scheduling” of the Smart bulbs…

I had the same problem, very frustrating. I followed some of the advice here and tried a different device. I tried everything with the iPhone and it didn’t work; but it worked on the first try with iPad. I assume it has something to do with the iPhone not connecting to non-secure networks.

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This really is a crappy situation. Most of the world uses Android and I understand that it is likely fixable with a setting change (tempeorary during setup) but this should be detailed in the app, provided here, and long term fixed! Do NOT put this on Android, you developed an Android App and sell to Android users. We should not be expected to have an IPad to use to install the bridge. I did happen to have an iPad and that worked but I tried for a LONG time to play with the settings on my Android Samsung Note9 phone with no success. Disgraceful!

I use an S9+ and could not get it to connect to my wifi. Tried on a G8 and like magic it worked. I couldn’t find a difference in the settings of the two.

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Thank you for this!!! Spent over an hour on my android with no results. Was about to return the bridge, and then tried on my iPad after reading your post. Thank you again! Worked perfectly on iPad.

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I went through this for 45 minutes, on Android, found this and did it with my iPad (WiFi Only) and it went through like a breeze… has to be a better way than going through all this frustration.

Support couldn’t help. Spoke to 3 level 1 and 1 level 2. Spent 4 hours with them. Level 2 finally acknowledged it is a known problem and sent a replacement. Of course that didn’t solve the inability to setup Bridge, same problem. Told to wait for who knows how long. Why sell products even at a deep discount when they don’t work? Now what do I do with my mailbox, solar pathlight, bulb and Bridge? Just wait? Shame on Ring and Amazon!

I have setup 27 Ring devices before and after attempting to setup the Bridge, all with no problems. So far only Bridge fails to setup. Not my phone, router, base or internet that is causing the failure. Must be the Bridge hardware, software or firmware.

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tried everything for 2 hours on android.

reinstalling app worked first time ! and there re new featers i had not seen in orev app install

bball,

Thanks for posting!

After pressing the “Clear the Data” button in the Ring app on my Android phone the Bridge was able to connect to the Wi Fi.

Was having same issues that everyone here has stated, Ring even sent me out another Bridge cause I could not connect with the first Bridge. I’m sure the original Bridge would of worked if I knew of/tried your fix.

Already had my Solar powered Floodlight installed so had to take it off the plate/take out the battery and go through the setup inside the house next to the Bridge and it setup fine. Put it back outside and now I have the motion alerts set.

Hope this post helps some other users out there, I feel your frustration but went smooth as ice after this fix.

Thanks Again!

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Thanks but still fails. I tried that solution with the help of a level 2 support. Both his iPhone and my android couldn’t setup the Bridge! I tried it again just now, still no.

While it took a long time, I was able to set up the Bridge using my son’s iPhone on the first try! Too bad it took almost a week to accomplish.