Hi @Eagle328. As @Eagle328 mentioned, this is most likely due to some of the settings on your Android device. Some of these settings include turning off your network smart switch, making sure your location services are on, and that the Ring app has all permissions allowed. We’ve also compiled a list of Android apps that are known to conflict with the Ring app, which can be found here. If you need help with this, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.