Bridge won’t connect

hi im having the same issue… already try 2 ring bridge the same problem. can you provide the steps you do to sort this out. thanks. RING takes time to get through them

I used a Ipad that only had wifi connectivity. The app on my andriod phone would not work to setup the device. but after i set it up it works fine from the andriod app.

I use a galaxy s9+ and I cannot connect the bridge. I have done (to much frustration and waste of time)

  1. Reset my modem

  2. Reset my router

  3. Tried to connect to 2.4

  4. Tried to connect to 5

  5. Tried to scan the code

  6. Tried to set up manually

  7. Tried to unplug and plug back in

  8. Tried to connect to my two extenders

  9. Tried to reset

  10. I’ve read the manual

  11. I’ve gone on Youtube

  12. I’ve gone on Reddit.

The only thing that does not follow instructions is that I do not get “two” flashing lights when booting, only the green one. It then moves to the flashing blue light and I run through the above nine steps, over and over, and over.

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@lisalisa

it’s not your ring devices that have the problem, it’s your android system is. I was successful with my first one using android and it was a struggle, and after that, I was not able to add another ring device to my bridge using android.

I started using an Apple device after my first one. I never had a problem connecting with the Apple device.

If you only have android device, there is a solution and you could find it somewhere in the ring community discussion. I can’t remember exactly where I found it.

So I’ve gone through all the posts here and tried every step (resetting the router, resetting the bridge, etc.) other than resetting the cable modem. I’ve used 2 different iPhones and my Wi-Fi only iPad but to no avail. Does SUPPORT have some other steps that should I call them and they will convey to me?

Hi neighbors! If the previously recommended steps are not working to resolve this concern, the best next step will be to reach out to our support team. Feel free to let us know how it goes, or what solutions you might find.

I have an iphone 11 and the bridge will not connect to the ring wifi. I have tried to reset the box, i have reset the modem. I have uninstalled the app many times trying to set up my pathway lights and still no connection. The bridge itself will have the power light on for a few mins, and then the start up blue ligh will start to blink and the power light will vanish.

Any sugestions?

I’m having the same issue with my iPhone 10xr

I’m having same problem with Samsung S9. Got the doorbell working. Trying to get a RING Bridge setup. What a hunk of junk. I know wifi signal strength is not a problem. I get it on my network, and it says it is applying settings for like 10 minutes, then fails.

Not 1 single Ring device, just works after following the instructions to the letter. It took 2 doorbells, second as flaky as the first. Now I’m fighting a ring bridge, an A19 light bulb, and also a floodlight wired. Why is setup so painful? I have a floodlight cam also, scared to install it, because of all the other frustrations.

What did they do?

Hi neighbors! This should not be happening. Please ensure the Smart Lighting bridge is not too far from your router. The connection from router to Bridge is just as important as the connection from Bridge to Smart Lighting devices. Having everything close during setup will allow them to connect and update efficiently.

Try also removing and reinstalling the Ring app to ensure it is up to date, and optimally integrated with your mobile device. Once complete a setup or Smart Lighting connection should work! If not, check out ourtroubleshooting guide for the Bridge for more tips. :slight_smile:

I struggled with this for about 2 hours tonight. Using Android 8S, absolutely couldn’t get the doorbell connected. This on a device I’ve had for a few years now, so it feels like the byproduct of a release. Grabbed an old iPhone that I’m using as a hotspot, and grabbed the latest version. It connected immediately. Definitely an android issue. Community managers, please escalate immediately. This is an obvious defect.

You mean a Samsung S8? Most likely it’s the wifi settings. It happens when you have switch to data if no internet is connected turned on. When your phone tried to connect to the bridge, your phone sees no internet connection and switches to data in the background causing it to fail to connect to the bridge. Turn the setting off and it should work fine. Hope this helps.

I have the same issue with a Samsung 9, after having the Bridge work successfully for over a year. Resetting the router, uninstalling and reinstalling the Ring app, and resetting the bridge, for over a week, to the point my router shut down from all of the attempts. This is definitely a bug that should be escalated.

Hi @Eagle328. As @Eagle328 mentioned, this is most likely due to some of the settings on your Android device. Some of these settings include turning off your network smart switch, making sure your location services are on, and that the Ring app has all permissions allowed. We’ve also compiled a list of Android apps that are known to conflict with the Ring app, which can be found here. If you need help with this, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

So I have to choose between security for my phone and ring bridge? Sure would have been nice to know this before I wasted the time I’ll never get back.

@Tom_Ring wrote:

Hi @Eagle328. As @Eagle328 mentioned, this is most likely due to some of the settings on your Android device. Some of these settings include turning off your network smart switch, making sure your location services are on, and that the Ring app has all permissions allowed. We’ve also compiled a list of Android apps that are known to conflict with the Ring app, which can be found here. If you need help with this, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

I too am experiencing this same issue with multiple Android and iOS devices. I’ve gone to the store and exchanged it once already after speaking to Ring Support, but no luck. I’ve done a hard reset multiple times, disabled 5GHz wireless network, restarted my router, etc. and nothing. The network smart switch setting is disabled and I do not have any of the apps listed as possibly conflicting with the Ring app. Definitely seems like some sort of bug and would like to get notified once a fix has been found for this.

Having the same issue, spent many hours trying to resolve this nothing is working… tried everything above x amount of times

I found that if you clear the data in for the Ring App on your mobile phone and retry the setup process - I was able to join the bidge to the wifi network. I had all the same issues as everyone has reported and tried everything. This actually worked!

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