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App Group Behavior vs Alexa Group Behavior

New Neighbor II

App Group Behavior vs Alexa Group Behavior

Hello,

 

I have a lighting Group defined in the Ring app that includes two wired smart floodlights and a wired floodlight cam.

 

Using the Ring app to turn on the lights for this Group results in three sets of lights turning on (both wired smart floodlights and the wired floodlight cam), as expected. However, if I tell Alexa "turn on Group-Name lights" only the two wired smart floodlights turn on (the wired floodlight cam does NOT). To be clear, the Group is the lighting group created in the Ring app (not an Alexa group).

 

Any thoughts as to why Alexa only turns on the smart floodlights, but not the wired floodlight cam?

 

UPDATE: Just asked Alexa to turn on the light of the wired floodlight cam,and it replied "turn on is not currently supported". So it seems Alexa is limited to only displaying the wired floodlight cam video (e.g., if you have a Echo Show) and not controlling the light of the wired floodlight cam. This would, therefore, explain the Alexa behavior of only turning on the smart lighting devices in the Group, but not the wired floodlight cam also in the same Group.

13 REPLIES 13
New Neighbor

Re: App Group Behavior vs Alexa Group Behavior

How did you assign the wired Floodlight Cam to a lighting group? That’s what I’m trying to do. I have a new wired Smart Floodlight and the Floodlight Cam. They are in a linked motion group, but would like an easier way to turn on the lights together manually. When I go through settings and try to add to the group (or a new group) I get “Error while assigning a new group”.
New Neighbor II

Re: App Group Behavior vs Alexa Group Behavior

A device can only be in one Ring Lighting Group, so keep that in mind.

 

I used the Ring app  go to the wired Floodlight Cam device. Click on the "Cog Wheel" in the upper right to open the Device Settings screen. There should be a "Light Group" line on that screen.

Community Manager

Re: App Group Behavior vs Alexa Group Behavior

Thank you for sharing @BigFan ! Currently the Floodlight Cam does not feature the light functionality via Alexa as it could be seen as a vulnerability if someone were able to turn off the light when motion is detected and the camera is recording.

Also, excellent job helping out @MichiganFan  with the correct steps for Light Groups in the app. Check out this article on Ring help center for the step by step guide to creating light groups and adding devices to lights groups.



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New Neighbor II

Re: App Group Behavior vs Alexa Group Behavior


@Marley_Ring wrote:

... as it could be seen as a vulnerability if someone were able to turn off the light when motion is detected and the camera is recording.

OK, I am not sure I see this as a mainstream concern (seems like a corner case) and wouldn't the recording continue when the lamp is shut-off, just in the camera's low-light settings?.

 

Also, can't you turn off the Ring Floodlight-Cam lamp with the Ring app at anytime, or does the App prevent turning off the lamp when recording is in process?

New Neighbor

Re: App Group Behavior vs Alexa Group Behavior

@BigFan Agreed. Alexa voice shouldn’t be a vulnerability. Someone would need to be loud enough for echo to hear, plus know the name of the light group.

@Marley_Ring Still haven’t been able to get light groups to work with Floodlight Cams. Still getting the Alert/Error. Smart Floodlight joins fine. Haven’t tried rebooting everything. I’ll call the 800 number.
New Neighbor II

Re: App Group Behavior vs Alexa Group Behavior


@MichiganFan wrote:
@Marley_Ring Still haven’t been able to get light groups to work with Floodlight Cams. Still getting the Alert/Error. Smart Floodlight joins fine. Haven’t tried rebooting everything. I’ll call the 800 number.

In my case, I had no issue adding a Floodlight-Cam to a Lighting Group. The Ring app controls all the devices in the Lighting Group (Smart Floodlights and Floodlight-Cam lamps). I hope you can sort out your issue.

Community Manager

Re: App Group Behavior vs Alexa Group Behavior

Great point @BigFan  and @MichiganFan , this shouldn't be a major concern given the nature of Alexa and the unique group names. Yes, you are able to turn off the Floodlight Cam lights with the toggle in the "in call features" of live view. That can be toggled 'on' and 'off' throughout the video.

 

@MichiganFan , let us know if the reboot helps or if you talk to support. We're here to help!



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New Neighbor II

Re: App Group Behavior vs Alexa Group Behavior

@Marley_Ring : So this begs the question, why does the Ring Alexa skill not support light control for the Ring Floodlight-Cam?

Community Manager

Re: App Group Behavior vs Alexa Group Behavior

Hi @BigFan , though these two devices have a lot of similarities, they are not the same. The Alexa team is always looking to add further features to your devices, thank you for the feedback and letting us know that this one is especially important to you. 



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