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How to Deactivate Devices whilst Moving Home

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New Neighbor

How to Deactivate Devices whilst Moving Home

Hi,

I'm a UK customer with lots of Ring devices including Video Doorbell, Spotlight Cam and Security System.

I'm moving home in a few days and taking everything with me to set up again in the new house.

Is there a way to temporarily deactivate everything—esp. the security system—to stop it going crazy whilst it's in transit, and before I get it installed in the new home? I know I'm going to have to set it up again with the new wi-fi, so is it better to deregister everything and set it up again as new? (In which case what's my best way to de-register everything quickly?).

Many thanks,

David

1 REPLY 1
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Community Manager

Re: How to Deactivate Devices whilst Moving Home

Hi @torchydt. I would recommend to remove the batteries from your Ring Devices during transit. This will temporarily disable them whilst in transit. Once you are at your new home, simply reinsert the batteries and connect to your new wifi.



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