Hey @MarleyLynn ! You should certainly be able to zoom in on both live videos and recorded events. Try uninstalling and reinstalling the app to ensure it is up to date and fully integrated with your mobile device. Hope this helps!
I uninstalled and re-installed the Ring app today (2020-02-13) on my Android phone (Pixel 3), plus I even re-started the phone, but I still cannot zoom on recorded videos from our floodlight security camera or doorbell. I can only zoom when it is in Live mode. What am I doing wrong or is there a feature upgrade needed?