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video recording length

SOLVED
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New Neighbor II

Re: video recording length


@DELVIAJE wrote:
I am a retired attorney and believe that potential liability, negative public reaction, and misleading marketing tactics will eventually force Ring to expand the recording time as demanded. In fact, I am surprised that a class action lawsuit has not yet been filed. It defies logic that they remain intransigent in face of the overwhelming consensus that the change is an essential safety modification that also addresses the misleading marketing approach undertaken by Ring.

@DELVIAJE ,

Don't understand what you are saying.

Ring has expanded the recording time.

Please read the entire thread, especially the latest posts 08-21-2020 (4 days before you wrote your post).

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New Neighbor

Re: video recording length

@Marley_Ring @Jennifer_Ring or some other moderator, maybe you could change the accepted solution for this thread? I'm not really sure why that post was ever marked as a "solution" since it seems to ignore the original question. Maybe modify that post or pick another one since the feature has now been implemented, at least for the battery cams.

 

P.S. Any idea why my user name tags don't work? I don't seem to have the option. Smiley Indifferent

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New Neighbor II

Re: video recording length


@estmatic wrote:

@Marley_Ring @Jennifer_Ring or some other moderator, maybe you could change the accepted solution for this thread? I'm not really sure why that post was ever marked as a "solution" since it seems to ignore the original question. Maybe modify that post or pick another one since the feature has now been implemented, at least for the battery cams.

 

P.S. Any idea why my user name tags don't work? I don't seem to have the option.


Yes!  An excellent idea @estmatic , to change from the previous old "Accepted Solution" in this this thread, to the newer and more accurate "Accepted Solution" !!! 

It would help reduce any future confusion.

 

 ,  , or  Community Managers, is this possible and can you adjust/change the "Accepted Solution"?

 

https://support.ring.com/hc/en-us/articles/360047386552-Understanding-Video-Recording-Length-

 

https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Choosing-Your-Video-Record-Length/ba-p/5...

 

P.S. @estmatic , the instruction for the People-tagging method (link below) does not work for me either.  So instead, I just "Copy & Paste" the name-tags, or use the "Quote" button, to achieve the people-tagging effect:

https://community.ring.com/t5/Ring-Community/How-To-Tag-Someone-in-a-Post/m-p/626

 

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Community Manager

Re: video recording length

Hi neighbors! Excited to share our new feature of Choosing Your Video Record Length ! @Riley_Ring wrote a great piece on the new feature that includes details on the roll out ( it is slow rolling out, we appreciate your patience while we work to get it to all our neighbors and their devices!), new video record lengths, and more! Thanks to @Boone & @estmatic, I'll be accepting this post as the "Accepted Solutions" to help neighbors find more information on this new feature (great idea Smiley Happy ). Please let us know if you have any questions! 

 

 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.

View solution in original post

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New Neighbor

Re: video recording length

Right now it seems very limited in devices such as doorbell and stickup cam battery only. What I would really love is the spotlight cams and floodlights as well as stickup cams that are powered. When will we see these?
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New Neighbor

Re: video recording length

@Boone  (or anyone else that has the feature enabled) could you verify that you are actually getting the longer videos? I switched my camera to record for 120 seconds but they only end up being 42 seconds long. This is NOT due to the motion verification/stop feature. I've tried it with that feature off and on and it makes no difference for me.

 

See this other thread for a more detailed explanation and video:

https://community.ring.com/t5/Security-Cams/bug-with-new-recording-length-options/td-p/55389/jump-to...

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Neighbor II

Re: video recording length

Tại sao bạn đăng thông tin cá nhân trên đây?
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New Neighbor II

Re: video recording length

@estmatic wrote:

@Boone  (or anyone else that has the feature enabled) could you verify that you are actually getting the longer videos? I switched my camera to record for 120 seconds but they only end up being 42 seconds long. This is NOT due to the motion verification/stop feature. I've tried it with that feature off and on and it makes no difference for me.

 

@estmatic ,

Yes, I am actually getting 120-second longer recordings on my Video Doorbell 2 and on all my outdoor Plug-in Stick-up cameras.  I can also playback & download the entire 120-seconds worth of the recorded videos too. 

 

You can confirm if your settings are really set for 120-seconds:

Main menu > Devices > select camera > DEVICE SETTINGS > Video Settings and "Video Recording Length" should display "120s."  If it does not, select Video Recording Length > on Max Recording Length select the "xx seconds" time > select 120-seconds and then remember to tap "SAVE" (upper-right-corner).

 

After I changed my settings to 120-seconds, I did not get the full time on the very next motion-activation, but then after that, on all subsequent motion-activations I did get the full 120-seconds.  Smiley Happy

 

On my Video Doorbell 2, I wasn't getting my full 120-seconds because my Motion Verification was 'enabled' and that resulted in "trimmed recordings" when the triggering motion stopped.  When I disabled Motion-Verification, I did indeed get full 120-second recordings that I could fully playback.

 

As for your weird 42-second issue that you wrote about in this thread, I am not experiencing any of these issues.  I would try a Hard Reset (holding reset button for 30-seconds and then complete the set-up) to see if that clears out any possible corrupted Firmware that might be causing your "Bugs."  This might also fix your strange "Sped-Up" playbacks too.

https://community.ring.com/t5/Security-Cams/bug-with-new-recording-length-options/td-p/55389/jump-to...

 

You also wrote, "Event History show up as being 1:05 – 1:07, which seems odd since they are supposedly 60 seconds."  I too have noticed a few extra seconds recorded beyond my 120-second selection time (I generally get 125-seconds).  But I'm happy that at least it isn't shorter than the set time.

 

As for my plug-in Stick-up cameras, the "People Only Mode" should not, and does not, affect my set recording times. 

 

I hope you find this information useful  Smiley Happy

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New Neighbor II

Re: video recording length


@Chaosad wrote:
Right now it seems very limited in devices such as doorbell and stickup cam battery only. What I would really love is the spotlight cams and floodlights as well as stickup cams that are powered. When will we see these?

@Chaosad ,

All my powered Plug-in Stick-up cameras DO already have the new extended Video Recording Length options. 

 

As  wrote in the  "Solved! Go to Solution" post, this new feature is a slow roll out.  Some locations are getting it earlier than others, and even some devices are getting it at different times.  My powered Stick-up cameras received the new firmware about 5 days before this new option showed up in my doorbell. 

But the Ring Teams are working to get this out to all neighbors and ALL their devices. 

We just have to be patient.   Smiley Happy    

 

 

 

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New Neighbor

Re: video recording length

How do you choose the video length recording time