video recording length

Chelsea with all due respect if you’d read the replies above these are not solving the issues. I’ve had motion frequency set to the maximum since we acquired our cameras. Useless.

Further while it’s great you let people customize their recording times with the new features, you once again fall short by limiting it to 30 seconds. If you would listen to your customers in this thread you would see that you aren’t solving the problem. This is exceptionally frustrating to see responses from the Ring Community team continue to ignore the problems mentioned here. These are not solutions and candidly this just infuriates me further since I wasted so much money on your products.

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%100 agree, ring just doesn’t listen, they just repeat their plain vanilla response and try to blame the consumer as being clueless

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If it’s not the night vision sound problems, motion activation starting to late, video stopping to soon, hard wired battery devices won’t charge in the cold, rssi signal strength issues, you would think this is the year 1985 with these kind of problems

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@brandonrogers: That’s exactly right!

@chelsea: thank you for your response, but you have failed to address the issue or give any additional useful information.

In summary, the recording length of ring devices are is not adequate. We require the ability to record for the full duration motion is detected. Not the limited 30/60 seconds for battery and powered devices respectively.

I personally cannot recommend this device because of this reason and the response and support from the ring team is disappointing.

Like BrandonRogers said, many of us have spent a lot of money on ring devices not mentioning the subscription services, for ultimalely suboptimal security surveillance. I will be unfortunately uninstalling ring devices and looking at other alternatives.

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Agree with others here. The point of this thread is longer recording lenth of 30 seconds so we cach the whole event. If that drains battery faster let it be our choice. Explaining how to set shorter times is not the point of this thread. Also I still do not have snapshot that was mentioned.

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Chelsea,

So, this Community string of texts regarding complaints of insufficent recording time was initiated by “Tom,” a Ring customer, on 07/24/19, nearly eight (8) months ago. In addition to Tom, and not including myself, 29 other Ring customers have echoed the same complaint, “30 seconds IS NOT RECORDING ENOUGH TIME!” But yet, after eight (8) months of this nonsense I find it audacious that you’d write, “Rest assured that us moderators are reviewing every new post and reply as they come in, … and take your feedback seriously.” TAKE our FEEDBACK SERIOUSLY? You must have had your best poker face on when those words left your keyboard.

We are always working to add settings and features in your Ring app, with the snapshot capture feature being our newest addition.” Chelsea, you took the feedback of 30 Ring customers and rather than heeding their request, yes, JUST 1 REQUEST, you instead appear on this thread and declare the issue “SOLVED” because the Ring braintrusts have added a new feature rather than the requested solution. “Snapshot,” your solution! A “solution” that your own website says is “_available on all Ring devices **EXCEPT ** Stick Up Cam (3rd Generation) (coming in 2020).” _Guess what Ring product myself and many other customers are using in an attempt to make our homes safer for our families?

I have to wonder WHO oversees the “Community Managers;” is there any quality assurance within this company? Ironic, isn’t it, customers who have spent hundreds of dollars at the minimum are running out of patience, have threatened to leave and to give their money and customer loyalty to a competitor who won’t simply patronize them, as all they are getting from Ring is a deaf ear. Maybe its about time Ring turn up it’s own volume.

Your company’s “Mission is Simple: Make Neighborhoods Safer.” You’re failing! The inventor of Ring, Mr. Jamie Siminof, wrote, “I hope that you enjoy the Ring™ Video Doorbell as much as we do, and I look forward to hearing your stories about the product.” Well, all 31 of us give you permission to do just that!

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Hi neighbors – hope you’re well and healthy. As a Community Manager it is my mission to bring your feedback to our team here. All feedback is important to myself and the entire Community team and I want to let you know, we hear you and your frustrations. As we have stated the team here is aware of your collective interest in having the recording time lengthened. Remember, Rome wasn’t built in a day. We will continue to bring your important feedback to the team and update when we are able.

Sharing your constructive feedback is welcomed and we appreciate it. However, attacking our team members will not be tolerated. They are advocates for you and your feedback within Ring and they want you to have the best experience possible with your Ring devices. At the end of the day, please refer to the Community Guidelines and ensuring you’re making the Community the best place it can be.

I also suggest that all the neighbors on this thread create a post in the Feature Request board and ‘kudo’ the post. Thank you.

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Chelsea,

I’ll keep it short. If you had, in fact, read this entire thread, you would be fully aware that your response is an insult to your customers and to those of us who take the time to come to the support communities and seek out help.

This limitation is unacceptable, no matter how you try to dance around it. I have a hard-wired Ring doorbell, but it has a 30-second limitation, not 60-seconds. If the issue is storage space, then offer a plan with more storage and charge a couple of bucks more per month. But the programming is the easiest thing in the world to address. A halfway competent high school kid with a clue about programming could fix this in 15 minutes.

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This thread started in July of 2018 and all that the Ring team states through the entire thing is that “they will look into it”. One of the managers’s even mocked us saying that Rome wasn’t built in one day. Really??

You people have had more than enough time to get up off your lazy a** and fix this problem that most of your customers have been complaining about for years. We pay monthly fees and get nothing for it. I’m two seconds away from hopping on Nest and throwing Ring in the garbage, accepting it as a total loss. Nest has continued video and their app is a lot more user friendly to use than Ring by far. Did I mention that they listen to their customers and act right away. Maybe you should take some pointers from them.

What’s even worse is the 2 new useless features that they came out with today that enables you to cut your video length even more when there’s no motion. Whaaaaat!? I give up.

The track that Ring is on right now will eventually collapse due to poor management that lacks team structure with no solid customer service.

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I have posted here before about missing thing with 30 sec recording. I tried the arlo pro sewries cams to try them for 30 days. Wow to my suprise it records motion up to 300 seconds and an option for a set time to record any motion and they are battery like the stick up cam. Amost all the options people here expect but dont have are there with arlo. Snap shot still not availabe for gen 3 stick up but gee they have it and app much better. So these options shouldnt be that difficult for ring to to figure this stuff out.

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This issue is not solved. As of March 2020, i also have this issue and agree 30 seconds is inadequate. It should be the users discretion if they need to charge the battery more. This is a failure of this product.

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This is an URGENT issue. We had our house broken into yesterday. The burglar tries to get into the window, but then the recording cuts out after 30s so you don’t see how they actually got into the house. I couldn’t tell the police how they got in.

https://youtu.be/HtUyusiGGSg

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Yea exatly why is switched Arlo and selling ring. they just dont get it. The arlo are battery operated also but u can adjust recording times. I may drainbattery faster but its on me if i choose the option.

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You got it, Ring just don’t get it, always an excuse, and they add a new feature, motion verification, that records less, clueless

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Terrible response. Product is garbage if it can only record 30 seconds.

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I bought the battery cam this week. Was very disappointed to see it only records 30 seconds no matter what I do! This was supposed to be a security camera!

Luckily I can return the cam free of charge, and go with Ring’s competitor.

Community managers should not be the ones writing to customers about this - by now it should be the senior management!

Bye forever!

Thats what i did and could’t be more happy to have many options in a security cam that i and others expect. And they are battery so no excuse for lack of features.

I wouldn’t have purchased this had I known the recording time is so short. It diminishes its value but I can’t afford the more expensive systems.

I also wouldn’t consider this issue resolved… Motion frequency is not even an option anymore, motion sensitivity is and nowhere ever helped anyways…
No crime can be done in 30 sec. Also, since this is public knowledge and criminals know this, what would stop them from activating the cameras, waiting a few seconds and then doing the crime?
If you’d like to keep your customers focus on on really fixing this before someone takes over your market share… With cheap technologies nowadays, it wouldn’t be that difficult.

The thing that drives me crazy is that even wired version of the ring has maximum recording time of 60 seconds and then cuts you off. I’m also switching to Arlo and selling my Ring, this is just completely unacceptable.

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