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video recording length

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New Neighbor

Re: video recording length


And here’s the news story of the recent burglaries. The only video is a short clip of this guy walking up the porch with nothing catching his departure. Fortunately the doors were locked and he moved in. 30 seconds is useless.

https://www.oanow.com/news/crime_courts/opelika-suspect-grabbed-by-auburn-police-after-car-foot-chas...
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New Neighbor II

Re: video recording length

If they would at least maybe give you the option to change it to a minute it would really help. 30 seconds is just ridiculous especially if there is still activity happening why should it stop recording?
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New Neighbor

Re: video recording length

When we customers be in charge of the length of video recording?
A date is ideal so that I can consider other options if necessary.

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New Neighbor

Re: video recording length

This thread is fairly old and still no action or response by the Ring team. We had an event two weeks ago where a perpetrator broke into a bunch of cars in our neighborhood and tried to get into ours but it was locked. As usual the Nest only caught 30 seconds with terrible video quality. Further the perpetrator wasn’t remotely concerned by the terrible motion light that came on the camera (attempted to share the video and laughingly even this website won’t let you post videos from your Ring cameras). The result is a useless video that wasn’t remotely helpful to the police or us. We couldn’t get a view of where he went after because the video sucked and it cut off at 30 seconds (which is absolutely ridiculous).

Thus I have decided to move to Nest Cam Outdoor IQ cameras. I’ve installed some now and love them relative to the Ring cameras. They have continuous recording and the interface is super smooth. The quality is absolutely amazing and while they require normal 110 power, any electrician can make that a very easy outcome. Further it has facial recognition with alerting for people it doesn’t recognize. In addition it can distinguish people from motion of trees, etc (neither of which Ring has).

Honestly I wouldn’t have even considered it had Ring shown any interest in responding. But now that I have I encourage you to as well.
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New Neighbor

Re: video recording length

I just purchased a Ring doorbell 2 for Christmas as did my entire extended family. We all are having the issue of only 30sec recordings. WHY has this not changed or been addressed since it’s release? Stop saying “I’ll bring this to the team” when you obviously know more than what you’re telling us? It’s not data or saving battery life. I don’t mind having to charge my battery sooner if it means I can catch what someone is doing while I’m away or asleep for the full recording!!! CHANGE THIS.
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New Neighbor

Re: video recording length

We had the same issue today with a delivery. When he ringed the door bell the recording started. This also triggered the two other cameras. The delivery person then entered the backyard which was not on camera as teh 30 sec has passed, I would l only see when he was leaving again. Poor product, if this does not get solved from Ring I will change out all my Ring products. How do we get a reply from a Ring representative? Is there a support or phone that we can call? Clearly this forum is not working.

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New Neighbor III

Re: video recording length

Change the Motion Frequency setting to "Frequent" - this will cause a series of videos to be generated if the motion keeps going after 30s (there is no delay between motion events)

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New Neighbor

Re: video recording length

 

Sorry I've had it at "frequent" since I began the effort to figure out how to fix this issue.  It did nothing to resolve the fact that video stops after 30 seconds even when motion continues.    Frankly we shouldn't have to search this hard for a feature that says "when motion is detected, record for 4 minutes, 5 minutes, 1 minute, etc".   I've already begun the process of switching to Nest Outdoor Cam IQs and if you are worried about being able to capture full events from start to finish I'd suggest you do too.  

 

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Community Moderator

Re: video recording length

Hey neighbors! As mentioned previously in this thread, motion frequency is a great place to start if you are wanting to see more consistent recordings. Motion frequency is a setting meant for high traffic areas, which neighbors can set to standard or light to avoid too many alerts and preserve battery life. Setting this to frequent will, of course, allow motion to capture more frequently

 

Keep in mind, our powered devices record for up to 60 seconds while our battery powered devices record for up to 30 seconds by default. We are always working to add settings or features in your Ring app, with the snapshot capture feature being our newest addition. When combined with recordings, the snapshot feature can really add to the coverage seen in your timeline. 

We are always sharing our neighbors' requests with our teams here, and we value your feedback very much.



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New Neighbor

Re: video recording length

Sorry Ring but I don't call this an "accepted solution".   I get that you are trying to preserve battery life but that is MY choice, not yours.  I also get that your products have no onboard storage so record length has a huge impact on your servers.  I also realize that by design Ring is a doorbell - not a security camera.  But the popularity of your brand makes it very misleading on what people are really buying.  I have $40 chineses cameras that have a continuous loop or per-event option.  In the per-event mode they record as long as there is motion (or whatever trigger I'm using).

 

I hope your development team have a product roadmap to move this from an alert monitor into a true security camera.  Oveall you have some great devices.  Don't loose your market by falling beind in what your consumers want.  You say you listen to your "neighbors" - well WE ARE SPEAKING and what you should be hearing is fix it our we're moving out of the neigborhood.