When we customers be in charge of the length of video recording?
A date is ideal so that I can consider other options if necessary.
We had the same issue today with a delivery. When he ringed the door bell the recording started. This also triggered the two other cameras. The delivery person then entered the backyard which was not on camera as teh 30 sec has passed, I would l only see when he was leaving again. Poor product, if this does not get solved from Ring I will change out all my Ring products. How do we get a reply from a Ring representative? Is there a support or phone that we can call? Clearly this forum is not working.
Change the Motion Frequency setting to "Frequent" - this will cause a series of videos to be generated if the motion keeps going after 30s (there is no delay between motion events)
Sorry I've had it at "frequent" since I began the effort to figure out how to fix this issue. It did nothing to resolve the fact that video stops after 30 seconds even when motion continues. Frankly we shouldn't have to search this hard for a feature that says "when motion is detected, record for 4 minutes, 5 minutes, 1 minute, etc". I've already begun the process of switching to Nest Outdoor Cam IQs and if you are worried about being able to capture full events from start to finish I'd suggest you do too.
Hey neighbors! As mentioned previously in this thread, motion frequency is a great place to start if you are wanting to see more consistent recordings. Motion frequency is a setting meant for high traffic areas, which neighbors can set to standard or light to avoid too many alerts and preserve battery life. Setting this to frequent will, of course, allow motion to capture more frequently
Keep in mind, our powered devices record for up to 60 seconds while our battery powered devices record for up to 30 seconds by default. We are always working to add settings or features in your Ring app, with the snapshot capture feature being our newest addition. When combined with recordings, the snapshot feature can really add to the coverage seen in your timeline.
We are always sharing our neighbors' requests with our teams here, and we value your feedback very much.
Sorry Ring but I don't call this an "accepted solution". I get that you are trying to preserve battery life but that is MY choice, not yours. I also get that your products have no onboard storage so record length has a huge impact on your servers. I also realize that by design Ring is a doorbell - not a security camera. But the popularity of your brand makes it very misleading on what people are really buying. I have $40 chineses cameras that have a continuous loop or per-event option. In the per-event mode they record as long as there is motion (or whatever trigger I'm using).
I hope your development team have a product roadmap to move this from an alert monitor into a true security camera. Oveall you have some great devices. Don't loose your market by falling beind in what your consumers want. You say you listen to your "neighbors" - well WE ARE SPEAKING and what you should be hearing is fix it our we're moving out of the neigborhood.