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re battery life

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New Neighbor

re battery life

hi need help guys

i have just bought 2 stick up cams with solar panels and need to ask battery only lasted

1 day from fully charged to empy whilst attached to the panel

is there a different solar panel for the stick up cam as on the box the solar panel sayes for spotlight cam battery?

even if its the wrong one i have another one indoors and a frontdoor bell which lasts for weeks on battery only ?

1 REPLY 1
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Community Manager

Re: re battery life

Hey @johncrosby. It does sound like you have the correct solar panel for your Stick Up Cam, as the solar panel for the Spotlight Cam Battery is the same one. Are the solar panels getting enough light? Have you ensured that the battery is properly installed, and when you first installed it, charged up the batteries to 100% before installing them? Please attempt to recharge the batteries for these cameras until they're just green (not red and green lights) and then monitor the battery life.

 

In the event the battery is still going down rapidly and in a day or so, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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