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plug in on my camera not working

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New Neighbor

plug in on my camera not working

 My plug in from the usb adapter worked fine for months with my battery holding at 100%. Until my camera was dead. Charged the battery, camera works fine but no plug in power. The adapter still works as my phones showes power if I plug into it.

2 REPLIES 2
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New Neighbor

Re: plug in on my camera not working

Same, says it cannot connect to the WiFi and we bought another router just for the camera’s and I cannot figure out for the life of me to transfer all 4 cameras to the new router
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Community Manager

Re: plug in on my camera not working

Hey neighbors! If your device is showing you any signs of life, please press the setup button on the top in order to put it into setup mode. From there, go to the Device Health of the device in your Ring app and check "reconnect to wifi," in order to get it back online! If your device is showing no signs of life and you've made sure to fully charge your batteries, please reach out to our support team here



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