HiMoose,
It seems to now be that the recordings simply show as an event but when I click on them, nothing happens.
Example, for both the Windows 10 app, iPhone app, iPad app… I click on the recording and nothing happens. This happens when there are lot’s of events happening. It seems, the connection isn’t fast enough to upload before the video buffer on the Ring floodlight is overwhelmed.
Previosly, the recordings were coming in black and at times with audio. Now, they are not viewable at all. It seems that my internet connection is not capable of handling all the data trying to pass through it.
Admitedly, it’s a T-Mobile data connection which after data limits are reached, I’m at 128 kilob it / 16 kilobyte per second… that’ s… hold on to your seats… just over 2X faster than dial-up!
So, I think the blacked-out screen was either intermittent reliability and/or slow internet connection. I’m no longer getting blacked-out video, just video that doesn’t playback when clicked.
-Jason