Sorry to hear about this, @isaney! Due to our recent processing infrastructure event, many neighbors have been contacting support in regards to app delays. We apologize for the inconvenience, and we are working to resolve it ASAP. No data has been lost and the system should be caught up shortly. Be sure to check for updates here: http://status.ring.com.
As this will likely lead to longer hold times, in addition to response to Covid-19 here, please wait 24 hours and then give our support team a call at one of the numbers available here.