I am having the same issue. On Saturday we had lost all feed while we were on vacation. Initially I thought it was my wifi. I restarted the router when I got home. It still won’t connect to wifi. So I try the hard reboot. Same issue. I uninstalled the device and tried to reinstall it. Same issue. I deleted the ring app and tried all the other trouble shooting methods. I can sometimes reinstall the camera but I am not able to get any video and other times I can’t even get passed the wifi set up.